Lilysilk discount code - April 2025 - Picodi Australia

General information about Lilysilk

Lilysilk is an e-commerce business that offers a wide range of luxurious and sustainable fashion items made primarily from silk. The product offerings include a diverse assortment designed to cater to both men and women, as well as home goods, combining comfort, quality, and affordability. For those interested in bedding, Lilysilk presents an extensive collection of silk bedding options designed to bring luxury into any bedroom. The choices range from pillowcases and shams to bedding sets, silk duvet covers, sheets, and even duvets and pillows. Shoppers who prioritize sleep quality and comfort can immerse themselves in the selection, with products available in various momme counts, including 19, 22, and 25 momme silk. In the apparel section, the selection spans a vast array of silk-made products. Women can find everything from stylish best sellers, new arrivals, and sale items, to shirts, blouses, knitwear, tops, bottoms, outerwear, dresses, jumpsuits, sweatshirts, and loungewear. Men's apparel features a more focused selection, including shirts, sweaters, and an assortment of sleepwear. Under sleepwear, Lilysilk offers new arrivals alongside pajamas, robes, nightshirts, nightdresses, camisole sets, and an array of underwear designed to ensure a comfortable night's rest. The site also showcases an accessories collection that exhibits luxury in everyday items. Scarves, wraps, hats, belts, and an assortment of silk scrunchies are just some of the fashionable, quality pieces customers can purchase from Lilysilk. To accommodate those interested in different kinds of premium materials, not only does Lilysilk provide products made entirely from silk, but it also offers items crafted from cashmere and silk-cashmere blends, as well as silk-wool blends and merino wool, ensuring that there's a high-quality comfort option for every season. As part of their customer service commitment, Lilysilk operates a Silk Club Rewards loyalty program, which provides members with up to 11 exclusive benefits and rewards. These include an extra member-exclusive discount of up to 8% on all orders, level-up discounts of up to 20%, and a generous birthday month discount of up to 20%. Points can be earned and redeemed in various ways, with 100 points being equivalent to $1. Members also benefit from easy returns and exchanges, along with free shipping privileges. The Lilysilk offers section highlights various promotions, including vacation edits with site-wide discounts over a certain spending threshold, limited-time coupon offers like PICKS15 for a 15% discount over $450, and sales where select items are available at up to 50% off. The brand commits to sustainability and environmental protection, with a focus on taking measures to reduce resource consumption and protect ecosystems for a better future. These values underline their mission to inspire a better and more sustainable lifestyle, which is particularly evident in their organic silk products and various movements like zero waste and charity programs. For ease of access and assistance, Lilysilk provides comprehensive customer care services, including help with accounts, orders, shipping and delivery, returns, and exchanges. They also offer informational resources on product care and a gift guide. To engage further with their audience, they encourage customers to sign up for emails or texts to receive special offers and the latest news.

Lilysilk prides itself on offering an elegant assortment of silk-based apparel, sleepwear, and home goods that embody luxury, comfort, and sustainability. The brand's devotion to quality and eco-friendly practices is evident through its diverse product range and commitment to customer satisfaction. With various promotions and loyalty rewards, Lilysilk aims to make luxury silk fashion accessible and enjoyable for a wider audience.

How to return purchases in Lilysilk?

Lilysilk's complaint and returns policy offers a 30-day money-back guarantee on products, with some conditions applying. Individuals are responsible for the return shipping fee. If a different size, color, or style is desired, items may be exchanged within this period. The return process comprises signing in and requesting a Return Merchandise Authorization (RMA), detailing the return reason, condition, and solution. A return label is generated and must be printed, placed on the return package with the item(s), and the RMA enclosed.

Returns are subject to various conditions. Requests must be made within 30 days of delivery. Items non-eligible for return include clearance items, silk underwear, customized items, monogrammed items, and face masks. Eligible returns should be unworn, unwashed, undamaged, and must retain all original tags. The return package should include the RMA packaging slip. For those unable to print the RMA, writing down their order information on paper along with the return reason is an alternative solution.

1. Return requests must be submitted within 30 days of package delivery.
2. Items on clearance, silk underwear, customized items, monogrammed items, and face masks are final sales and not eligible for return or exchange.
3. Returned items must be in their original condition with tags attached and include the RMA.
4. The RMA form is available online and can alternatively be handwritten.
5. Customers cover the return shipping, except for incorrect, damaged, or faulty goods, where a return postage refund is provided upon evidence submission.
6. Order cancellation after shipping is not possible, but returns may be initiated upon receipt.
7. Refunds are issued to the original payment method within 3 to 5 business days post warehouse receipt and inspection.
8. Exchange items are processed and shipped within 3-4 business days after returned items are verified.
9. Returns beyond the 30-day window are handled on a case-by-case basis by customer support.
10. Returns must go through an RMA request, and direct returns to the shipping label address are not allowed.
11. No restocking fee is charged, but shipping costs for returns are the customer's responsibility unless the item is incorrect, damaged, or faulty.

Lilysilk's policy also stipulates that customers may partake in a silk pillowcase 100-night trial. Items that fail to meet satisfaction can be returned for a refund, with proof of purchase required, and shipping costs borne by the customer. It's important to note that this trial does not apply to items purchased on clearance or sale. Customers must also submit the return tracking number upon sending the return package. RMA processing is followed by an instructions email, and exchanges are handled only after returned items have been confirmed by the warehouse.

For further assistance regarding the return tracking number, RMA processing, exchanging products, and tracking of new packages, customers can contact Lilysilk's customer service via email. The support team is available to assist with any inquiries related to the return or exchange process.

• Contact customer service via email for assistance with quality issues or return tracking numbers.
• RMA requests are reviewed and instructions are sent through email within 24 hours.
• Exchanges are processed after returns are inspected by the warehouse team.
• Online return initiation is available for both registered members and guests.
• Tracking of new packages for exchanges can be requested through customer service.

Returns and complaints policy, including the offered guarantees and processes, ensure customer satisfaction and high-quality service standards at Lilysilk.

Lilysilk - delivery costs and methods

Lilysilk provides various order delivery methods, structured with meticulous attention to meet the customers' convenience and ensure a seamless shopping experience. Here is a detailed breakdown of their order delivery process: Order Confirmation and Tracking:

• Upon order placement, customers receive a confirmation email containing details of their transaction.
• Following the order dispatch, a tracking number is issued to the customer via email, enabling them to track their shipment through the 'Track Order Details' feature.

Shipping Costs and Delivery Timelines:
The shipping costs and delivery times vary based on the destination region and order value. Details are as follows:

• USA: Orders equal to or over $70 qualify for free shipping. Otherwise, a shipping fee of $10 is charged. The processing time for orders is 1-2 business days, with a delivery span of 2-6 business days.
• UK: Orders are processed within 1-2 business days and delivered in 6-8 business days.
• CA: Orders are processed within 1-2 business days and delivered in 3-4 business days.
• AU: Orders are processed within 1-2 business days and delivered in 6-12 business days.
• SG: Orders are processed within 1-2 business days and delivered in 4-5 business days.
• Other Countries: Orders are processed within 1-2 business days and delivered in 4-12 business days.

Note that the stated delivery time does not include the processing time, which usually takes an additional 2 working days. For customized or monogrammed items, an extra 4 or more working days should be considered within the processing time. Delivery services are not extended to post office boxes or military addresses (APO, FPO). Customers must confirm their shipping address upon order placement to prevent incurring additional charges due to later changes.Special Considerations for Order Delivery:

• Pre-Sale Items: If an order consists of pre-sale items, dispatching will be withheld until the items are in stock. Split shipment is currently unsupported.
• Monogramming Items: An additional 4 business days are to be factored into the shipping time for orders requiring monogramming services.

Customs and Import Duties:

In certain instances, customers may incur additional customs or import duties. Customers facing such fees are advised to contact support at the provided email address with a receipt of the customs duties. Refunds for these charges are processed within 3-5 working days upon receipt confirmation.

What are the existing Lilysilk discount codes?

At Lilysilk, shoppers can take advantage of various offers and discount code to make their purchases even more affordable. For example, students can benefit from a substantial 12% off their order with a special discount code that is unlocked upon verifying their student status through Student Beans.

Additionally, the store provides a complimentary delivery service for orders exceeding $70, saving customers the additional shipping costs without the need for a discount code. For those looking to give a luxurious gift, Lilysilk offers gift cards starting from $50.

In terms of sales, customers should not miss out on the opportunity to receive up to 50% off select items, which is a significant promotion available in the store. Another enticing offer for newsletter subscribers is a 15% discount on their purchase, encouraging new shoppers to stay connected with Lilysilk.

Besides these specific offers, Lilysilk further entices customers with a variety of monthly promotions that don't require a discount code Lilysilk, providing diverse ways to save throughout the year. Although some of these promotions may have expired, like the 20% off sitewide Holiday Sale or the Black Friday and Cyber Monday deals, they serve as examples of the substantial savings that can be had with discount code Lilysilk.

• 12% off discount code Lilysilk for students upon verification through Student Beans
• Free Delivery discount code Lilysilk for orders over $70
• Gift cards available from $50, perfect for gift-giving occasions
• Up to 50% Off Sale items without needing a discount code Lilysilk
• 15% off discount code Lilysilk when signing up for the Lilysilk newsletter

These promotions and discount code provide significant savings and highlight Lilysilk’s commitment to delivering quality products at competitive prices. Customers are encouraged to keep an eye out for future deals and discount code that can be applied to their purchases for added savings.