VideoPro coupon - May 2025 - Picodi Australia

What do we know about VideoPro?

VideoPro is a distinguished retailer specializing in a vast array of audio-visual equipment, offering over 40 years of expertise in the AV domain. A dedicated team ensures that clients receive premier solutions for AV needs, computers, and related technology. The product categories cater to various segments, from the average consumer to professional setups.

Watch:

• OLED TVs, QLED TVs, QNED TVs, Mini LED TVs, Full HD TVs, UHD 4K TVs, and Lifestyle TVs
• Mounts, Stands & Accessories
• Blu-Ray Players & Recorders
• Streaming & Set Top Boxes
• Surge Protection
• Cables & Connectors

Home Theatre Projectors:

• UHD 4K and Full HD projectors
• Portable, Interactive, and Laser projectors
• Screens and Accessories

Data Projectors:

• Classroom & Meeting Room projectors
• Large Venue and Ultra Short Throw projectors

Monitors & Commercial Panels:

• Interactive Displays
• Commercial & Signage Panels
• Production & Photo Reference Monitors

Listen:

• AV Receivers, Speaker Packs
• Blu-Ray Players & Recorders
• Theatre Room Seating
• Complete Home Theatre Packs
• HiFi Systems, Amplifiers & Receivers
• Assorted Speakers, Including Outdoor & Architectural Designs
• Powered Speakers and Audio Streaming Devices
• Turntables & CD Players

Wireless Speakers:

• Portable, Multi-Room WiFi speakers
• Mounts and Stands

Soundbars:

• All-in-One Soundbars
• Soundbar Subwoofer Combos
• Cinema Surround Soundbars

Headphones:

• In-Ear, Over-ear, Noise Cancelling
• True Wireless, Sports, and Professional & Studio Headphones
• Headphone Accessories & Parts

Microphones:

• Podcasting, Wireless, Wired, USB, Lapel & Headset Mics
• Studio & Live Music Microphones
• Microphone Accessories & Parts

Pro Audio:

• Wireless Microphone Systems
• Mixing Consoles & Audio Recorders
• Digital Signal Processors (DSP)
• Portable PA and Speakers

Create:

• Live Streaming Equipment, including Vision Switchers and PTZ Cameras
• Podcasting kits
• Video Production tools: Lighting, Monitors & Recorders
• Video Capture Devices

Capture:

• Compact, Mirrorless, DSLR, and Camcorders
• Action, Cine Style, and PTZ Cameras
• Lenses, Memory Media, and Document Cameras

Connect:

• Smart Home Peripherals: Camera Systems, Smart Lighting, Doorbells, and Dash Cams
• Computing equipment, including Printers and Networking devices
• Gaming Laptops, Accessories, and Consoles
• Conferencing and Collaboration solutions, such as Interactive Displays and Webcams

Optics:

• Binoculars, Rangefinders, Telescopes, and Microscopes

Peripheral Gear:

• Camera Lenses, Tripods, and Lighting Equipment
• Gimbals, Bags, Cases & Backpacks
• Batteries, Chargers, and Production Gear

Services:

• Professional Installation and Project Management
• Customer Care and Service Level Agreements
• Consulting & Design Solutions

VideoPro caters to a wide customer base ranging from individual enthusiasts to professional entities, coming across as a comprehensive source for audio-visual technology needs.

How can one return an order from VideoPro?

VideoPro's policy on complaints, returns, and cancellations is designed to ensure customer satisfaction while providing clear guidelines on how to proceed in various situations where a return or cancellation may be necessary. Here is an in-depth description of the procedures and conditions for returns and cancellations:

Returns

• Customers expressing dissatisfaction should contact VideoPro promptly, providing:
  • The nature of the fault.
  • The date when the fault became apparent.
  • How and when the fault was discovered.
  • The impact of the fault on the use of the goods.
• Customers must follow specific instructions when returning faulty goods:
  • Notification by email to sales@videopro.com.au or letter is necessary to initiate a return, specifying the particulars of the goods and purchase, along with detailed reasons for the return. A returns note will be issued in response.
  • Goods must be returned promptly upon discovering a defect and must be returned as originally packaged if possible, securely wrapped, including the delivery slip.
• Freight cost for returning goods will be the responsibility of the buyer in cases of:
  • Change of mind or reasons unrelated to the goods being faulty.
  • Claims of a fault where none is found upon testing.
• VideoPro will inform the buyer of any applicable freight costs before proceeding.
• A restocking fee may be requested from the customer upon return of goods in situations such as:
  • Change of mind.
  • Claimed faults that upon testing show no defect.
  • Returned goods that have been opened and used.

Cancellations

• Orders can be cancelled before dispatch or within 7 business days of receipt.
• For cancellations prior to dispatch, the full order amount including shipping costs will be refunded within 2 business days using the original payment method.
• If goods have been dispatched, only the price of the goods will be refunded upon cancellation.
• Goods must be returned within 7 days of receipt for a full refund, provided they are in the same condition as received. Refunds cannot be issued for used, worn, or damaged goods.
• The cost of returning the goods falls on the customer.
• Refunds for returned goods will be processed within 2 business days of their receipt by VideoPro.

Custom or Bespoke Products

• VideoPro requires full payment upfront for items considered custom or bespoke.
• Returns of custom or bespoke goods are not eligible for refunds or exchanges due to:
  • Change of Mind
  • Claims of faults in cases where testing reveals no defects
  • Goods that have been opened and used
• Faulty or not fit for purpose custom or bespoke goods can still be returned.

How can you pay for an order in VideoPro?

Videopro offers several payment methods catered to the convenience of the consumer. Prices displayed are all in Australian Dollars (AUD), as Videopro operates in Australia. Payments made on the website will see banking charges by the receiving bank covered by Videopro. However, any additional charges related to payment in a currency different from AUD must be borne by the purchaser.

The available payment terms usually default to Cash on Delivery (C.O.D.) unless credit terms are extended by Videopro to the customer. Videopro reserves the right to refuse credit or discontinue it at any point without reason. If credit is provided, payments are typically due within 30 days from the date of the invoice.

Various charges may be applied if the terms are not honored. Late payments may incur an interest rate of two percent (2%) per calendar month, calculated from the overdue date until the payment is settled. If an order is canceled, Videopro reserves the right to charge the customer for any incurred expenses or a restocking fee of up to 20%.

Ownership of the goods remains with Videopro until full payment has been received. Meanwhile, customers who have been extended credit must keep the goods in good condition and fully insured until payment has been completed.

If the purchase involves Videopro Gift Cards, they should be treated as cash and cannot be replaced if lost or stolen. These gift cards are not exchangeable for cash, cannot be used to purchase additional gift cards, and any balance remains usable for future purchases at Videopro stores. Gift cards come with an expiry of 36 months post-issue, with the responsibility falling on the cardholder to utilize the card's value before expiry. Videopro Gift Cards can be credited with amounts ranging from a minimum of $25 to a maximum of $1,000.

Upon order cancellation before dispatch, Videopro commits to refund the total order amount including shipping costs. If the order is canceled after dispatch, only the price of the goods will be refunded, and the purchaser must bear the cost of returning the goods. Refunds for returned goods or canceled orders are processed using the original payment method, or as otherwise agreed.

It's evident that Videopro maintains a structured approach to payment, offering options that accommodate direct purchases as well as providing flexible conditions for credit accounts, with specific guidelines on handling cancellations and returns.

Information about delivery in VideoPro

VideoPro offers various methods of order delivery, each with particular assurances to protect customers and their purchases. The store includes lost-in-transit cover, which involves the resupply of items at no extra charge if they are lost during shipping. Additionally, there is damage-in-transit cover, which allows for the free return and replacement of items damaged en route.

In the event of receiving faulty items, customers are eligible for 7-day swap-overs, where VideoPro will handle return shipping costs. Every order comes with full online tracking and the personalized service implies dedicated attention to customers' needs. Each product is covered by a full manufacturer’s warranty.

The delivery areas within mainland Australia are expansive, although customers whose postcode or address does not generate shipping estimates are encouraged to contact VideoPro's Customer Service Team to explore delivery options. It is important to note that international shipping is not a standard option, but can be arranged by contacting Customer Service.

VideoPro does not deliver to parcel lockers as they lack security measures. Customers proposing parcel lockers will be asked to provide an alternative delivery address.

The primary delivery methods utilized by VideoPro are Australia Post eParcel and FedEx for door-to-door, street-level service only. These carriers do not provide above-ground floor delivery, nor can they enter a customer's residence or offer installation or removal services.

• Australia Post eParcel and FedEx - Standard door-to-door, street-level delivery services.
• Videopro Driver Service - A specialized door-to-door delivery service. It is possible to request additional services beyond standard delivery for an agreed surcharge. All VideoPro deliveries must adhere to current workplace health and safety standards. Delivery times via Videopro Driver are subject to location and demand, with a customer support team providing scheduled delivery days and determining the preferred date. A logistics team will confirm the delivery time window closer to the delivery day.

VideoPro insists on obtaining a signature upon delivery to ensure proof of delivery and mitigate the risk of loss. If customers direct carriers to deviate from this policy, VideoPro holds no responsibility should the goods go missing.

Stock availability is visually represented on the website and is sourced from warehouses, stores, and supplier data. The levels of stock are statused as:

• In Stock - Available at the warehouse, stores, or supplier’s warehouse.
• Usually ships 5-7 days - Stock is in transit to VideoPro or available at the supplier's warehouse.
• Call for Availability - Stock is not expected for at least 7 days. Contacting the customer support team is recommended for more accurate information.

If stock cannot be supplied within the indicated timeframe, the customer will be contacted for either a backorder, weekly updates, and notification upon shipping, or they will be offered a refund. Partial shipment of in-stock items is also an option.

For Bulky and Oversized Items, a residential delivery surcharge may apply or be waived if the items are delivered to a business address. Assistance may be needed to help unload bulky items in accordance with carrier health and safety policies.

Regarding remote locations, VideoPro requires customers to contact them for an accurate shipping quote to certain Australian External Territories and international locations. No orders are dispatched without customer approval of freight costs.

Note: For more specific information regarding shipping, customers are urged to contact VideoPro directly through the provided Customer Service channels.

What are the existing VideoPro coupons?

At VideoPro, customers have the opportunity to enjoy an array of savings on high-quality electronics and accessories. For instance, there's a promotion that allows you to save up to 15% on Nikkor Z Lenses, a deal that’s perfect for photography enthusiasts looking to upgrade their gear without breaking the bank.

Furthermore, if you're looking for an ideal gift for a tech lover, VideoPro offers Digital Gift Cards with values ranging from $25 to $2,500, ensuring that there's an option suitable for any budget. Additionally, VideoPro takes the worry out of online shopping with a VerifiedFree Return Delivery service, allowing customers to shop confidently, knowing they can return products without additional shipping costs.

During special sales periods, such as January offers, VideoPro features unique deals that enable shoppers to purchase their favorite gadgets at reduced prices. Not to be overlooked, the Buy Now & Pay Later promotion can help ease the financial burden by allowing payment in four installments, thus providing a more flexible shopping experience for those on a tight budget.

The key highlights of current offers available at VideoPro include:

• Up to 15% off on select photography equipment such as Nikkor Z Lenses.
• VideoPro Digital Gift Cards available from $25 to $2,500 - a perfect gift for tech lovers.
• VerifiedFree Return Delivery, ensuring risk-free online purchasing.
• Exclusive January Offers with significant savings for a fresh start in the new year.
• The option to Buy Now & Pay Later, providing a financial breather to shoppers.

Despite past promotions like the up to 20% off Shure Audio deal and 40% off during Cyber Monday and Home Theater Sales having expired, customers should stay alert for similar upcoming discounts and maximize their savings with VideoPro coupons.