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More about Godfreys:
Data about GodfreysGodfreys is recognized as Australia's premier vacuum and cleaning retailer, offering a comprehensive suite of products geared towards ensuring the cleanliness and hygiene of domestic and commercial environments. They have established a reputation for providing high-quality cleaning appliances and solutions since 1931.
The range of vacuum cleaners at Godfreys includes various types to meet different cleaning needs:
- Bagless Vacuums
- Bagged Vacuums
- Stick Vacuums
- Robot Vacuums
- Handheld Vacuums
- Upright Vacuums
- Wet and Dry Vacuums
- Hard Floor Cleaners
In addition, they offer specialized cleaning options such as:
- Ducted Vacuums
- Pet Vacuums
- Power Head Vacuums
- Cordless Vacuums
- Car Vacuum Cleaners
- Robot Vacuum & Mop
- Environmentally Friendly Vacuums
- Premium Vacuums
Godfreys partners with many well-known vacuum cleaner brands to cater to a range of preferences:
- Hoover Vacuums
- Wertheim Vacuums
- Miele Vacuums
- Electrolux Vacuums
- Tineco Vacuums
- Pullman Vacuums
- Sauber Vacuums
- Ecovacs Vacuums
- Roborock Vacuums
- 360 Botslab Vacuums
- i-Vac Vacuums
- Dreame Vacuums
- Bosch Vacuums
Furthermore, Godfreys extends its offerings to steam and shampoo cleaning appliances, which include:
- Steam Mops
- Carpet Shampooers
- Spot Cleaners
- Steam Cleaners
- Garment Steamers
- Carpet Shampoo Solution
- Hard Floor Cleaners
Godfreys is also catered for commercial cleaning needs, providing:
- Commercial Vacuum Cleaners
- Backpack Vacuums
- Canister Vacuums
- Commercial Cleaning Machines
- Commercial Carpet Cleaners
- Floor Polishers
- Carpet Blowers
- Commercial Cleaning Supplies
Additionally, they offer an extensive selection of cleaning accessories:
- Vacuum Cleaner Bags
- Vacuum Cleaner Filters
- Vacuum Floor Attachments
- Vacuum Belts
- Steam Mop Accessories
- Robot Vacuum Cleaner Parts & Accessories
To supplement their product offerings, Godfreys provides services such as:
- Free Delivery*
- Click & Collect
- Customer Service
- Vacuum Repairs & Service
- Trade-In Discounts
They support various payment methods, ensuring a smooth and secure checkout experience. Understanding the aspect of customer feedback, Godfreys facilitates an independent service rating system, encouraging customers to share their experiences and reviews.
For reaching out, seeking support or finding a nearby store, Godfreys offers easy access to customer service, both through a call center and an online email-support platform.
Godfreys’ commitment to quality and customer satisfaction is evident in its long-standing history, diverse product range, and its established reputation as Australia's leading home for all vacuum and cleaning solutions.
How can one return an order from Godfreys?
Godfreys has a comprehensive return policy that is aimed at ensuring customer satisfaction and compliance with the Competition and Consumer Act 2010. When a product is returned to Godfreys, customers can receive a refund, repair, or exchange, as long as it is within a reasonable time frame. To be eligible for these options, customers need to present a receipt or other satisfactory proof of purchase. Below, the specific conditions under which returns are accepted are outlined.
- A product can be returned if it is damaged or faulty through no fault of the customer, as long as the customer was not aware of, or made aware of, the defects prior to purchase. Proof of the damage or fault must be provided.
- If a product is found not to be fit for its normal purpose, it is eligible for a return.
- In the event that incorrect goods were supplied, these can be returned.
Change of Mind for Online Orders
For online purchases, customers have the option to return products that are unopened and still in their original packaging, should they change their mind. However, this needs to be done within 30 days of the purchase. It's important to note that the return shipping costs are the responsibility of the customer. To initiate such a return, customers are instructed to contact the Godfreys Customer Service team for guidance.
Goods Damaged in Transit
If upon delivery, any part of an order is found to be damaged, customers should reach out to the Godfreys Customer Service team as soon as possible. Godfreys will then arrange for a replacement or refund and will also take care of the collection of the damaged product. Proof of damage may be required.
For all approved refunds, processing is carried out by Godfreys Support Office located in Melbourne. The goal is to complete the refund process within 7 business days of approval. Customers seeking to return an online order can enquire through the Godfreys Customer Service team.
Returns for Online Purchases
Customers are urged to choose their purchases carefully because refunds might not be given if they just change their mind. Returns for repairs, refunds, or exchanges are only processed if the goods are proven to be faulty or unfit for their intended purpose. It is also stated that products purchased online cannot be returned to a Godfreys retail store without written confirmation from the Customer Service team.
Returns for In-store Purchases
Refunds, exchanges, or repairs for in-store purchases are subject to Godfreys Consumer Rights Guarantee, which can be downloaded or discussed with the Customer Service team for clarification. Additional information can be obtained from the ACCC website or by calling the ACCC Information Centre.
What payment methods are available in Godfreys?Godfreys offers a range of finance options to provide customers with flexible payment solutions for their purchases. Detailed below are the specific payment methods available:
Afterpay is a service that allows customers to make a purchase and take the product home immediately while spreading the cost over four equal payments. The payments are automatically taken every two weeks, and there is no interest applied to these installments. Afterpay is available for transactions ranging from $100 to $1500, making it a convenient option for shoppers who want to manage their cash flow or buy something immediately without having to pay the full amount upfront.
With Humm, customers have the option to spread the price of a purchase over five easy payments. This service is available for both online and in-store^ purchases and can be used for purchases between $100 and $1000. It provides a budget-friendly way to shop, enabling customers to acquire the products they need without paying the full amount in one go.
Openpay allows customers to create flexible payment plans. Under this payment method, customers receive their orders immediately but can pay over time, allowing them to manage bigger purchases more comfortably. Openpay comes with the advantage of having no interest charges, adding to the appeal of this payment option.
For more information on these finance options, customers are encouraged to visit the relevant sections on the Godfreys website or inquire in-store.
- Afterpay is available for purchases between $100 to $1500
- Humm can be used for any purchase online between $100 and $1000
- Openpay provides an interest-free plan that allows customers to pay on their terms
Delivery costs in Godfreys
Godfreys offers a range of delivery methods to ensure that customers receive their orders efficiently and securely. The delivery service charges throughout Australia are standardized, regardless of the product type or size.
For all products and services purchased on the website, excluding freight costs, the delivery service charges across Australia are consistent. It's important to note that delivery to PO boxes is not available, and orders to certain locations like Thursday Island, Christmas Island, and King Island may incur additional charges. For these specific cases, customers should contact Godfreys for further information.
Once an order is dispatched, delivery times vary based on the location within Australia. The store aims to dispatch all orders within 1 business day under normal circumstances. However, there may be an additional 1-3 business days required for dispatch during the peak holiday season. The estimated delivery times reflect the processing from the warehouse, not local stores, and are divided into metropolitan and regional estimates based on the state.
- Victoria:1-2 Days (Metro), 2-3 Days (Regional)
- New South Wales:1-2 Days (Metro), 2-3 Days (Regional)
- Queensland:2-5 Days (Metro), 2-5 Days (Regional)
- South Australia:1-2 Days (Metro), 2-3 Days (Regional)
- Western Australia:5-7 Days (Metro), 7-10 Days (Regional)
- Tasmania:2-4 Days (All)
- Northern Territory:4-6 Days (All)
If orders have not been received or if there are any questions regarding a placed order, customers are encouraged to contact Godfreys directly.
Requirement for Signature:
By default, all online orders are dispatched through registered post that requires a signature upon delivery. This precaution is taken to ensure the safe arrival of the order at the designated address. If there is nobody available to sign for the order at the time of delivery, the package will be taken to the nearest post office or drop-off point to be collected by the customer at a later time.
Godfreys discount codes - what types are there?
Looking for ways to save on your next Godfreys purchase? The good news is that the store offers a variety of promotions and discount code to cater to your cleaning needs. Customers can benefit from up to 30% off on selected items, which makes high-quality cleaning supplies much more affordable.
Current Promotional Offers Include:
- Carpet shampooers starting at only $129
- Stick vacuums available from a low price of $129
- Pet accessory kits beginning at just $30, perfect for pet owners
- A selection of best sellers commencing from the competitive price of $25
- Steam mop accessories with prices opening at a mere $15
Moreover, you can enjoy the benefits of signing up for the newsletter, which brings discount code Godfreys right to your inbox. You won’t need any discount code to access the Big January Savings; discounts are applied automatically!
Although past discount code Godfreys offered up to 40% off during seasonal sales such as Christmas and Black Friday, be sure to keep an eye out for upcoming promotions that don't require the use of a discount code. Shopping at Godfreys not only guarantees you quality products but also great savings with discount code Godfreys.