Get Wines Direct Voucher - April 2024 - Picodi Australia

Get Wines Direct – what do we know about it?

Get Wines Direct is an online wine retailer in Australia offering a broad selection of premium wines. Customers have the opportunity to purchase a diverse range of red, white, and sparkling wines from various regions and vineyards.

The selection of red wines includes different varieties and blends such as Shiraz, Cabernet, Merlot, Grenache, and Pinot Noir. These red wines come from renowned regions like Barossa Valley, McLaren Vale, Clare Valley, Coonawarra, and South Australia, among others. Additionally, there are international offerings from places like France.

For those who prefer white wine, the options include but are not limited to Pinot Gris, Sauvignon Blanc, Chardonnay, Riesling, and blends. Like the reds, white wines come from notable regions including South Australia, Adelaide Hills, Barossa Valley, Margaret River, Marlborough, Eden Valley, and Clare Valley.

Sparkling wines are available in varieties such as Sparkling White, Champagne, and Sparkling Red. These sparkling selections hail from both local regions such as South Australia, Yarra Valley, and internationally recognized areas like France.

Mixed dozens offer an assortment for those who like variety or are looking to explore different styles and tastes. These packages come as Red Mixed Dozens, White Mixed Dozens, or combinations of Red & White Mixed Dozens.

For collectors and connoisseurs, Get Wines Direct also presents Fine and Rare wines. These wines encompass a range of styles and prices, including offerings from prestigious vineyards and sought-after vintages.

Get Wines Direct allows customers to enjoy the convenience of home delivery with a flat rate shipping cost across Australia. Additionally, there is a money-back guarantee on purchases, offering peace of mind to customers. The website features exclusive deals, frequently providing significant discounts on various wines.

In addition to purchasing wine, Get Wines Direct offers personalized wine label design services for a small additional fee, allowing customers to customize bottles for special occasions or as personalized gifts.

Get Wines Direct has physical presence with a Cellar Door in Richmond, Victoria, where local customers can enjoy free wine tastings and explore the full range of offerings in person.

Complaints and returns in Get Wines Direct

Get Wines Direct has a comprehensive policy for complaints and returns that ensures customer satisfaction. The store’s policy stipulates a 100% money-back guarantee for customers who are not satisfied with their orders. To take advantage of this guarantee, customers are required to notify Get Wines Direct of their intent to return the products within 365 days of receiving the order. Upon informing Get Wines Direct about the return, customers will be provided with instructions on how to send back the products. Importantly, the return delivery costs will be covered by Get Wines Direct. However, if Australia Post has to make a second attempt to collect a return because they were unsuccessful in contacting the customer, an additional fee of $6.83 may be incurred for re-lodging the collection. Regarding the actual return, if the original order consisted of 12 bottles, customers are allowed to sample up to two bottles. A full refund for the entire value of the product minus the original delivery fee will be provided as long as the remaining 10 bottles are returned in the condition they were dispatched. For orders consisting of fewer than 12 bottles, up to 25% of the bottles may be sampled, and a full refund will be provided for the remaining 75% of bottles returned in their dispatched condition. If the order included a bonus item, it must also be returned, unless customers choose to keep it, in which case the value of the bonus item will be deducted from the refund amount. For orders that require the return of products to a location not serviceable by Australia Post’s collection service, customers will be required to take the items to their local Post Office. Return Labels will be provided to ensure the customer is not charged for this return. Refunds will be processed back to the original payment method within 2-3 business days of receipt of the returned product. However, if the original transaction was through PayPal, the refund will be less the original transaction fee charged by PayPal. Finally, it should be noted that the returns and refunds policy outlined here does not apply to products purchased from the Fine & Rare wine category. These products are exempt from Get Wines Direct's Money Back Guarantee and the normal Delivery Guarantee terms do not apply either. Customers should take care to ensure that they do not experience heat damage during delivery as the company’s Delivery Guarantee does not cover this.

The store provides assurance that the complaints and returns policy is an additional benefit beyond rights under the Australian Consumer Law, which states: "Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure."

Get Wines Direct - payment options

Get Wines Direct offers various payment methods to cater to their customers' preferences. The following forms of payment are accepted:

• VISA
• Mastercard
• Amex
• Paypal

When customers place an order, they must confirm that they are 18 years or over, as per the legal age requirement to purchase from Get Wines Direct. The personal details provided by the customer during the transaction process need to be true and correct. Customers should make any necessary amendments to their order prior to dispatch to avoid additional fees, as changes made after dispatch may incur an extra cost.

For deliveries, a fee of $11.99 per case is applicable. If the order consists of a bonus item, it must be returned together with the original carton purchased to qualify for a refund, unless the customer chooses to keep the bonus item. In such cases, the cost of the bonus item is deducted from the refund amount. Returns should be made within 365 days of receipt, and Get Wines Direct will bear the return shipping cost. If the returned product meets the conditions of the 100% satisfaction guarantee, the refund issued will be for the entire value of the returned product (pro-rata if only part of the order is returned) minus the original delivery fee.

If a customer is not present during the delivery attempt and has not provided an authority to leave the order, the courier company will leave a card detailing the collection point for the order. Any parcels not collected within five business days may be sent back to the sender. It's important to provide accurate delivery addresses as any returns due to incorrect address information will result in a re-dispatchment fee of $11.99 per case. Note that due to regulatory changes, all liquor and alcohol orders in Victoria require delivery directly to the person who placed the order and must be signed for, with proof of age required for first-time deliveries.

In summary, Get Wines Direct facilitates a smooth transaction process by offering multiple payment options and detailed terms regarding delivery fees, the authority to leave, and the satisfaction guarantee policy for refunds and returns.

Get Wines Direct - delivery costs and methods

Get Wines Direct offers a range of delivery options designed to bring the desired wines directly to your door across Australia. Below, you can find a detailed description of the various methods of order delivery available at Get Wines Direct.

Delivery Time Frame:

• Orders are typically delivered within 7 to 10 business days.

Authority to Leave:

• Upon checkout, you may provide an authority to leave your order if your delivery address is unattended.
• Requests outside approved options will not be followed due to security reasons.
• Wine cannot be left outside the boundary line of a property.
• Delivery instructions supplied during checkout serve as a guide for the contracted courier company but are not a guaranteed delivery directive.

Driver Discretion:

• It is ultimately at the driver's discretion whether they comply with the delivery instructions provided.

Incorrect Address:

• Any deliveries returned due to incorrect address information provided by the purchaser will incur a re-dispatchment fee of $11.99 per case.

Delivery Changes in Victoria:

• Delivery adjustments in Victoria mean all alcohol orders must be directly delivered to the person placing the order and must be signed for with proof of age required for all first-time deliveries.
• No other delivery requests will be accommodated.

Delivery if Absent:

• If you are not present during delivery attempt and have not provided an authority to leave, a card will be left to advise of the collection point.
• Consignments not collected within 5 business days risk being returned to sender.

Upon Delivery Presence:

• If the person at the delivery address appears to be under the age of 25, proof of age will be requested.
• If proof of age can't be produced, items will be returned to a collection point.

Buy One Get One Free Offers:

• For Buy One Get One Free offers, an $11.99 delivery fee applies for both cases unless stated otherwise.

Serviceable Locations:

• Due to delivery restrictions, Get Wines Direct does not deliver to areas classified as dry zones or general restricted areas by the Australian Government.

Note: These details regarding delivery methods are in place to ensure a smooth and secure process for receiving your wine order. For any further clarification or information on the delivery policies and methods at Get Wines Direct, you may contact their customer support or refer to the comprehensive terms and conditions outlined on their website.

What vouchers and promotions does Get Wines Direct offer?

At Get Wines Direct, customers can enjoy an extensive range of intriguing offers and Voucher designed to enhance their shopping experience. An exclusive Voucher offer includes a generous $40 off on the first order, without any minimum spend requirement. This particular deal is an excellent opportunity for new customers to indulge in the wide selection of wines available at Voucher Get Wines Direct, at a significantly reduced price.

Add to that the seasonal promotions, such as the January Best Deal, which presents customers with impressive discounts, allowing wine connoisseurs to stock up on their favourite labels or explore new ones. Those looking for an ideal gift can also benefit from the Voucher Get Wines Direct offer on gift vouchers, starting from $50, granting the recipient the freedom to choose from an exquisite wine selection.

For those who prioritize satisfaction guarantees, Get Wines Direct provides a 100% Money Back Guarantee, giving customers the confidence to purchase with the promise of a full refund within a year if not completely satisfied. This Voucher assurance underlines the store's commitment to quality and customer satisfaction.

Frequent customers at Get Wines Direct may want to keep an eye out for the Refer & Earn Voucher, which can lead to savings of up to $40. Additionally, large orders benefit from the Voucher Get Wines Direct's free delivery service for purchases over $300.

Get Wines Direct's Voucher offers do not end merely at immediate discounts, as past promotions have included extremely considerable price reductions, like up to 75% off select wines during special sales events such as Black Friday. While these offers might be for a limited time and subject to expiration, they exemplify the kind of spectacular deals that may appear at Voucher Get Wines Direct. From daily deals under $99 to exclusive vouchers for up to 40% off, the Voucher offerings at Get Wines Direct have something for every wine enthusiast.