More about Zalora:
Zalora Malaysia promo code guide
Located in the heart of Malaysia’s Kuala Lumpur, Zalora is a clothing store that offers exclusive apparel to ladies and gentlemen who value style, comfort, and flexibility. It is located in the Southgate Commercial Centre, Jalan Dua off Jalan Chan Sow Lin. Zalora was founded in 2012 and has established subsidiaries in Indonesia, Malaysia, Brunei, Singapore, Hong Kong, Taiwan, and the Philippines. Its founders are Christopher Strauch, Hadi Wenas, Harry Markl, Magnus Grimeland, Peter Kopitz, and Steffan Bruun. Though Zalora does not deliver internationally, persons within the aforementioned countries can make their purchase and delivery arranged. Managed by Giulio Xiloyannis, Zalora is aimed at becoming the leading fashion outlet in the entire Asia Region. It has so far achieved its mandate by becoming one of the fastest growing shopping outlets in Asia.
Zalora was created as part of the Global Fashion Group, which was established in 2011 with the aim of aiding emerging fashion companies. Zalora has since gained a wide customer base through the provision of unique products from more than 500 brands.
What will you find in Zalora?
By offering a mixture of sophisticated and trendy men and women clothing, jewelry, accessories, handbags and purses, shoes, watches, modest wear, and so on, Zalora has become a one-stop-shop for everything fashion related. It has become a bespoke and experiential boutique with exceptional international and local designs.
They pride themselves in offering the most current and interesting collections from a mixture of established and emerging brands. Some of the prominent brands at Zalora include:
- MANGO MAN
- New Balance
- Something Borrowed
- VANS Velvet
- Daniel Wellington
- Dorothy Perkins
Opening a Zalora customer account
This can be done either by signing up through Facebook or entering your details manually. Such details will include; your email address, gender, birthday, and password. Signing up to a Zalora account enables you to access their e-commerce website at the comfort of whichever place you are. This implies fewer expenses in traveling and shopping related expenses. Besides, you will not have to end up purchasing something you do not need due to the sellers’ persuasive skills. An online account gives you the liberty of choosing just what you need. You can conveniently place an order without having to visit the physical store. You are guaranteed cheaper deals as you will get notified of any coupons or discounts. There is a wider selection of sizes, colors, and trends from the online account created.
Opening a Zalora account also allows you to accumulate point every time you shop. This can then be used for future purchases. A Zalora account will also enable you to track your order once you place it.
Zalora’s mobile app
This being a mobile age, Zalora has developed a responsive mobile app for an outstanding customer experience. Through the app, you can be notified of upcoming promotions, discounts, coupons and other special offers. The mobile app guarantees you a faster shopping experience as opposed to browsing through the website. You can browse through our products both offline and online.
Once you download the app from either iTunes or Google Play, you qualify for a first App purchase if you use the ZL15APP code. You also get such perks as free delivery if you spend over P995 and the 30 days free return.
Access to products from over 500 brands will be on the palm of your hand once you download the Zalora mobile app.
The purchasing and shipping process
First timers are unlikely to be familiar with the process of placing an order on Zalora. Here’s what you need to do:-
- Browse through the site to find exactly what you want. Once you do, select your preferred size. There are the US, UK, and EU sizing options.
- Click on add to bag. Should you be in need of multiple items, continue shopping and adding to bag until you are done.
- Click on the bag icon that is on your top right corner and ‘Checkout’. Clicking on this will prompt you to fill in your billing and shipping address as well as your preferred mode of payment. If you do not want to register an account, you can use the Guest Checkout option. Your order confirmation will be sent to the email address you provide; ensure that it is valid and operational.
- Review the information you have provided before clicking on the ‘Order Now’ button. This is advisable if you’ve shopped at Zalora previously as the site automatically saves data from your previous transaction. At this point, you can enter a promo code or the loyalty number if you have either.
- A confirmation email with all details pertaining to the order will be sent to your email address.
Zalora offers various payment options to cover their wide range of customers. These include:-
- Credit and Debit cards, both local and international Visa credit and debit cards, as well as Mastercard
- Wallet credit or E-gift card – as earlier said, once you open an account with Zalora you accumulate credits with each purchase you make. These can then be used to pay for your purchases.
- The Cash on Delivery option is available for persons within certain postal codes. Through this payment option, orders can be processed faster as they do not need to countercheck the transactions and debit or credit card details.
Zalora’s Shipping and delivery options
Once you have placed your order, goods can be shipped to you through GDEX, TA-Q-Bin, & Ninja Van. Other delivery services for our loyal customers include; Infinite & Big Loyalty.
The delivery times will be dependent on where the item you’ve bought is sourced from. The fastest delivery option is the Express Delivery for all Zalora items. At a minor fee of $8.90, you can get your orders delivered the next day if you place them before 8 pm with the Express Delivery option. However, this option is not available on weekends, public holidays and for those who prefer to handpick their orders from self-pickup stations.
The longest it can take for your order to be delivered is 14 days if your purchase comprises of items from international brands or boutiques.
Tracking of your Zalora order can be done either on the mobile App or from the website, but you need to first create an account. Once the Order shipped email has been sent to you, go to your account and click on Order Details. This should contain information such as your tracking number. Click on Track Package and enter the tracking number to know of your package’s whereabouts.
If you prefer to pick-up your order yourself, you can specify this on the checkout page. This is ideal for shoppers on the go, as they can pick-up their stuff at their destination. By keying in your preferred pick-up location or postal address, you will be advised on the nearest and most convenient POPStation. Note that this option is only available for prepaid orders. You will get notified via text message and email once your order arrives. Keep in mind that uncollected orders are returned to the Zalora warehouse after 5 working days.
For orders exceeding a certain amount, you are awarded a free delivery incentive. Should you find that your order did not exactly meet your expectations, Zalora offers you an opportunity to return it for free within 30 days of receiving it. Moreover, you could return it for something else or get your cash refunded. Once the item is received in the Zolara warehouse, it goes through a quality check test after which a return or exchange can be arranged within the next 2 days. The delivery lead time is as previously listed for your prior order. Refunds take between 3 to 5 working days depending on the mode of payment you had used. Zalora keeps you informed through email in every process taken regarding your order.
At times, you may discover that you have placed the order but with an incorrect shipping address. Should this be the case, contact the customer care representatives through the number given at the bottom within the hour. Should it be way past the time you place your order, chances are that it has already been dispatched. Make sure you edit your delivery address to avoid inconveniences in the future.
Zalora promotional discounts and other activities
Black Friday is one of the major sales the world over. Zalora marks this by offering the best discounts in Zalora supplied items as well as items from other notable brands. Black Friday offers an opportunity for every shopper to benefit from massive discounts on almost every item. This year begins with Zalora offering a Black Friday and Cyber Monday preview sale, where buyers get 20% off after they order 2 items. With given promo codes, shoppers will get extra discounts ranging from 20% to 35%.
Other discounts include Payday Rewards with no minimum spend are also offered on certain items on every end of each month when shoppers use the code ‘PAY30’. Discounts of up to 40% are offered on minimum amounts spent from time to time. Be on the lookout for these super deals that will enable you to rejuvenate your wardrobe without breaking the bank. Should you be unable to use a certain voucher and coupon codes, check to see if it meets the following requirements:-
- Its validity period is not yet expired. Should it have been sent to you via email, check the email contents to establish whether it is still valid. A physical voucher has its validity period printed at the back.
- Check to see that the item you are buying is not non-voucher applicable
- Find out if the voucher was only valid for a first time purchase
- Items already discounted do not qualify for voucher discounts
- Check to see that your order meets the minimum spend
Zalora sponsored festivals and other events
Zalora has been a major player in parties and festivities. Case in point is the Future Music Festival Asia that was held back in 2014, in which Zalora was the merchandise sponsor. They provided exclusive nature-inspired clothing to FMFA.
In 2017, Zalora Philippines hosted the Plus Six Three Festival which was part of the Sinolug Festival that is held each January in Cebu City. The Plus Six Three Festival was a 2-day music and arts event that attracted at least 8,000 attendees.
Zalora also runs contests such as the Make Me A Zalora Model (MMAZM) across the 6 countries it has established its branches. During the MMAZM contest, 2 finalists won themselves a chance to be the face of Zalora in 2018 and are based in their headquarters in Kuala Lumpur.
Zolara was voted as the Favorite Online Shopping Destination as well as nominated for the Drapers Awards.
Still need certain issues to be clarified?
Zolara has an exceptional customer service team that is willing and ready to help you with any issues. Click on the ‘Message Us’ icon on their Contact Us page, and get your query answered within the next 24 hours. The customer service team is available to answer your queries from 09:00 am to 06:00 pm from Monday to Friday, and 09:00 am to 05:00 pm on Saturdays, and you can call them through the customer service number 03 2035 6622. You can also send an email to email@example.com.
Zalora also recognizes the effectiveness of using social media. You can connect with them on Facebook, Instagram, YouTube, Twitter, Pinterest, Line, WeChat, Thread, and LinkedIn.
Being one of Asia’s leading boutiques, we can only expect them to extend their coverage by shipping products internationally. The online e-commerce shop continues to receive tremendous acclaim due to the unique shopping experience afforded to its customers. The myriad of options in brands and products has also seen Zalora become a leading player in the Asian fashion industry. By tailoring and fine-tuning all their processes to be customer-centered, they have won over a wide customer base in the countries they operate. The innumerable positive customer reviews tell it all.