1. Airline Overview and Global Network

Etihad Airways operates from its hub in Abu Dhabi, strategically positioned between major global travel corridors.

Its route network supports intercontinental travel, connecting key business and leisure destinations across six continents.

The airline focuses on efficient long-haul connectivity, minimizing layovers and optimizing transfer routes through its hub system.

2. Fleet and Aircraft Types

Etihad operates a modern fleet of Airbus and Boeing aircraft designed for long-haul efficiency and passenger comfort.

• Airbus A320 family – short and medium-haul routes
• Airbus A350 – fuel-efficient long-haul operations
• Boeing 787 Dreamliner – ultra-long-haul comfort
• Boeing 777 – high-capacity international routes

3. Cabin Classes and Seating Experience

Economy Class

Economy Class offers ergonomic seating, in-flight entertainment, and meal services on long-haul flights.

Business Class

Business Class includes lie-flat seats, premium dining, lounge access, and priority services.

First Class

First Class provides private suites with luxury dining and personalized service.

The Residence

The Residence is a premium private suite offering living space, bedroom, and private shower facilities on select aircraft.

4. Booking Process and Ticket Options

Flights can be booked via the official website, mobile app, travel agencies, or customer service channels.

Fare types vary based on flexibility, baggage allowance, and cancellation policies.

Passengers are advised to review fare conditions before purchase due to varying change and refund rules.

5. Payment Methods

• Credit cards
• Debit cards
• Online banking
• Digital wallets (selected regions)
• Installment payment options (selected markets)

6. Baggage Allowance and Rules

Baggage allowances vary by route, fare type, and cabin class.

• Economy: standard checked baggage depending on fare
• Business & First: increased weight allowances
• Maximum checked bag weight: typically 32kg
• Carry-on baggage subject to size restrictions

Regional variations may apply, especially for US and Canada routes.

7. Extra Baggage Options

Additional baggage can be purchased online or at the airport.

• Pre-booked baggage discounts available
• Weight-based pricing system
• Route-dependent fees

8. Check-in Options

• Online check-in
• Mobile app check-in
• Airport kiosks
• Airport counters

Online check-in typically opens 30 hours before departure.

9. In-Flight Services and Entertainment

Etihad provides a full in-flight entertainment system with movies, TV shows, music, and interactive content.

Meal services vary by cabin class, with premium cabins offering multi-course dining experiences.

Wi-Fi is available on selected aircraft.

10. Airport Lounges and Ground Services

Etihad lounges offer premium passengers dining, relaxation areas, workspaces, and shower facilities.

Priority boarding, fast-track security, and dedicated check-in counters are available for eligible travelers.

11. Flight Changes, Cancellations and Refunds

Refund and change policies depend on fare type and booking conditions.

• Flexible tickets allow modifications
• Restricted fares may include fees
• Airline-initiated cancellations may qualify for refunds or rebooking

Refund processing times vary by payment method and banking institution.

12. Loyalty Program – Etihad Guest

Etihad Guest allows passengers to earn miles for flights and redeem them for upgrades and rewards.

• Tier-based benefits system
• Priority boarding
• Extra baggage allowance
• Lounge access
• Exclusive offers

13. Customer Support and Assistance

Support is available via online help centers, chat systems, and call centers.

• Booking management
• Baggage claims
• Refund requests
• Flight changes
• Travel documentation support

14. Promotions and Fare Deals

Etihad regularly offers promotional fares during seasonal campaigns and off-peak periods.

• Discounted economy fares
• Business class offers
• Bundle packages
• Holiday promotions