Hell Pizza voucher - November 2025 - Picodi New Zealand

General data about Hell Pizza

Hell Pizza is a distinctive pizza chain known for its edgy branding and selection of gourmet pizzas. With a variety of unique toppings and combinations, each pizza promises a flavor-packed experience. The menu also caters to a range of dietary requirements, including gluten-free, vegetarian, and vegan options.

Assortment Available:

• Pizzas with a range of bases, including gluten-free and thin crust
• Diverse range of toppings from classic to exotic
• Customizable pizzas - customers can build their own from a selection of ingredients
• Vegetarian and vegan pizza options
• Side dishes, such as chicken wings, salads, and garlic bread
• Desserts, which might include chocolate brownies or other sweet treats

Ordering from Hell Pizza:

1. Customers can choose to dine in at various locations.
2. Takeaway service is available for those on the go.
3. Delivery options are provided for added convenience.

The brand also places an emphasis on community involvement and sustainable practices, aiming to source ingredients locally where possible, and actively participates in various environmental initiatives such as using compostable packaging.

Hell Pizza - how to complete a complaint and make a return?

Complaints and Returns Policy:

If issues arise with an order, it is advised to contact the store immediately to speak with the owner or manager. In cases where satisfaction is not achieved, sending an e-mail to feedback@hell.co.nz is recommended.

General Terms of Service: By using the website and online ordering system, the acceptance of terms and conditions is implied, indicating that the terms have been read, understood, and agreed upon. Orders placed through the website or app behave as legal offers to purchase, which may be accepted by the proprietor without further reference to the Customer.

Customer Responsibility: Customers are held liable for every order made under their Login credentials, and should not use the service for the purpose of resale, unless otherwise agreed. It is also the Customer's responsibility to ensure secure maintenance of their Login details.

Prices and Payments:

• The price displayed at the time of submission must be paid for products ordered.
• HELL may vary the prices at any time without notice.
• All prices are inclusive of GST.
• A Delivery Fee is added to the price of the ordered products, reflecting the cost of delivery.
• For credit card payments, cards need to be sighted upon delivery. Alternative payment methods include cash and EFTPOS, the former of which must be given to the HELL employee upon delivery or pick-up.

Delivery Process:

• Deliveries are made to the specified Delivery Point, subject to accessibility and safety requirements.
• Delivery completion may be withheld for any reasonable gatekeeping reason.
• Products are considered delivered when left at the Delivery Point if no one is present to receive them.
• Any potential inaccuracies or discrepancies regarding delivered products, once confirmed by HELL, may result in a refund or replacement at the Customer's request.

Order Alterations or Cancellations:

Variations or cancellations of an order can be made until HELL has commenced cooking by contacting HELL directly. If the Customer wishes to cancel the order post-preparation, payment for the full order amount is required unless agreed otherwise with the franchisee.

Gift Vouchers: Gift vouchers can be used as payment with unique codes entered at checkout or provided over the phone. However, they cannot be exchanged for cash nor used for alcoholic beverages. Any unused balance remains against the same code, with vouchers expiring 12 months after the purchase date.

The policy emphasizes that HELL reserves rights to refuse a transaction in cases of suspected dodgy or fraudulent behavior. HELL also maintains discretion regarding the acceptance of website and app registrations, with the ability to suspend or terminate a Customer's ability to order.

Note on Force Majeure: Obligations may be excused in circumstances beyond HELL's reasonable control including acts of nature, government requirements, or unforeseen disruptions.

Intellectual Property: All concepts, systems, and materials associated with the HELL brand and website remain the exclusive property of HELL and are covered by intellectual property laws.

How can you pay for an order in Hell Pizza?

Payment Methods at Hell Pizza

Hell Pizza provides various payment options for products purchased through its website or HELL apps. All prices displayed on the HELL website are inclusive of GST (Goods and Services Tax).

• Credit Card Payments: HELL's website and online ordering system accepts credit card payments. It uses "DPS Payment Express" to securely authorize credit card payments before any charges are made.
• Cash Payments: Customers have the option to pay by cash upon delivery or pick-up of their order, prior to receiving the goods.
• EFTPOS Payments: EFTPOS payment is available for orders picked up directly from a HELL store.

Credit Card Sighting and Identification: For delivery orders paid by credit card, the card must be sighted upon delivery. New customers may be asked to provide up to two forms of identification, such as the credit card used for the order and a photo ID, for signature verification.

Credit Card Authorization Hold: A temporary hold of NZD $0.01 is authorized each time a credit or debit card is added to the HELL app or website. The duration of this hold is dependent upon the customer's bank.

Payment Security: HELL employs an internationally recognized encryption protocol to encrypt all personal data entered into the site before it travels across the internet. Once received, data is stored on a secure server behind a managed firewall, inaccessible from the internet by third parties.

Additional Payment Information:
Denied Credit Card Transactions: If a customer's credit card is declined, delivery will not be made, and HELL will contact the customer to make alternative arrangements.
Credit Limits: HELL may set credit limits for individual customers and reserves the right to refuse acceptance of payment by credit card from any particular customer.

Voucher and Promotion Specifics:

• Voucher codes are redeemable online through the HELL website or HELL apps.
• Promotions, voucher codes, and specials are not available in conjunction with other offers and may be subject to a minimum spend that excludes delivery fees.

Hell Pizza - delivery costs and methods

Methods of Order Delivery at Hell Pizza

• Delivery Point:
  Delivery is made to an outside area of the Franchise Premises. That may extend to a specified area outside the customer's premises, such as the front door, or any particular outside area indicated by the customer on the Product order form. In certain buildings, the ground floor is the default delivery location unless otherwise agreed upon.
• Delivery Fee:
  A fee is charged for delivering orders to the customer's address or requested delivery point. The minimum spend requirement, when applicable, does not include this delivery fee. The fee is included in the total price at checkout and can change without notice.
• Rural Deliveries:
  For customers residing in rural areas, the delivery point may differ from the residential address provided.
• Alternative Delivery Arrangements:
  When the delivery point is not easily accessible or safe for couriers, alternative arrangements need to be made. HELL reserves the right to charge an additional fee for deliveries that need to be repeated due to accessibility or safety concerns.
• Delivery Times:
  Delivery is time-sensitive, and the Delivery Point must be available for the couriers. In the absence of anyone at the Delivery Point, the Products will be left there and considered delivered.
• Payment on Delivery:
  Credit cards must be sighted by the delivering staff upon delivery. Cash payments need to be made before the customer receives the goods if not paying via credit card.
• Identification Requirement:
  New customers may need to provide identification such as a driver's license or passport for verification when paying by credit card upon delivery.
• Credit Card Transactions:
  A temporary hold of NZD $0.01 might be placed against the customer's card with each new addition to the HELL system. The bank's time to release the hold is outside of HELL's control.

• Voucher Redemptions:
  Voucher codes can be redeemed online through the website or HELL apps, but not in conjunction with other offers. They must be entered at checkout or used from the account in which they are saved.

• Order Variation or Cancellation:
  Orders can be varied or canceled until HELL has commenced cooking the order. If the order has been cooked, payment obligations may still apply.

What are the existing Hell Pizza vouchers?

Hell Pizza provides a variety of vouchers to offer customers ways to save on their delicious pizza orders. One can enjoy the luxury of discounted meals combined with the convenience of these enticing offers.

For starters, Hell Pizza has special promos where no Hell Pizza voucher is needed to benefit from the deal. During certain months, Hell Pizza launches promotions that automatically apply to your purchase, making savings effortless for customers.

• For those craving vegan options, you can start ordering from a low price of $10.50, exploring the sumptuous range without the need for any Hell Pizza voucher.
• A selection of snacks can complement any meal starting from just $12, no Hell Pizza voucher necessary.
• Spend over $25 and you might be able to indulge in a free dessert as a treat from Hell Pizza, a perfect opportunity to satisfy your sweet tooth without a Hell Pizza voucher.
• For a heartfelt gift, Hell Pizza offers gift vouchers, allowing your loved ones to explore the depths of delicious pizza, also without the need for a Hell Pizza voucher.

Specific vouchers like getting free Garlic Bread and Wedges have been available in the past, demonstrating the variety of ways Hell Pizza likes to reward its clientele. So keep an eye out for new and exciting vouchers because you never know when Hell Pizza might drop the next tasty deal!