Mytheresa.com promo code - November 2025 - Picodi Hong Kong

mytheresa.com – what do we know about it?

Mytheresa - The Finest Edit in Luxury

Mytheresa is a premier online shopping destination offering luxury fashion and lifestyle design across various categories. The website features an expertly curated selection of products from over 200 of the world's most sought-after designer brands.

• Women's Collection: The women's category includes new arrivals, an extensive range of designers, ready-to-wear clothing, shoes, bags, accessories, jewelry, a vacation shop, and a sale section.
• Men's Collection: The men's category offers new arrivals, essential pieces for the wardrobe, including designer jackets, jeans, shoes, bags, and accessories.
• Kids' Collection: The kids' section features the latest in designer apparel and accessories for children of all ages, from infants to teenagers.
• LIFE Collection: The LIFE category extends the luxury experience beyond fashion to include designer home goods, lifestyle products, and unique decorations.

Mytheresa takes pride in delivering a seamless online shopping platform reminiscent of an upscale boutique experience.

• The website showcases a weekly influx of over 900 new arrivals, providing customers with the latest high-fashion straight from the runways of New York, London, Paris, and Milan.
• Mytheresa is also known for its exclusive designer collaborations and capsule collections that can't be found anywhere else.
• The LIFE store includes products from both established and emerging designers in the home and lifestyle space, expanding its reach to cater to a wider array of customer needs.

Delivery and Returns: Mytheresa offers free shipping on orders over €400 and a comprehensive return and exchange policy within 30 days. It also boasts an exceptional customer service team that is available 24/7.

Mytheresa's heritage encompasses more than three decades of luxury fashion retail, starting from its roots as a local boutique and expanding into one of the foremost innovative luxury e-commerce platforms globally.

• The commitment is to provide an exclusive shopping experience, whether visiting the Mytheresa store, browsing from a computer, or shopping via the mobile app.
• Customer engagement extends beyond the purchase with personalized content such as trend updates, style tips, and unique user experiences.

How to return purchases in mytheresa.com?

Returns & Exchanges

Thank you for shopping with Mytheresa. If not fully satisfied, it is possible to return any purchase within 30 days of receipt.

• For returns, follow the instructions for returning with the same carrier that shipped the order.
• For exchanges, see the information below.

Instructions for returns and exchanges:

1. Visit the dedicated returns portal at returns.mytheresa.com. Log in using Mytheresa account credentials to initiate the process.
2. Select the item(s) to return or exchange and choose a reason from the dropdown. This step is mandatory to generate and print the returns label.
3. Place item(s) in the original packaging and attach the returns label. Hand over the parcel to DHL by dropping it off at a DHL store or arranging a pick-up online.
4. Upon receiving the returned item(s), the information regarding refund approval or shipment details for the exchange order will be provided.

Returns conditions:

• All items must be in original condition, unworn, unwashed, altered, and with tags attached.
• Include all original boxes and dust bags.
• Return all goods in the same parcel with the provided prepaid label.
• Only accept returns from the country to which an order was originally shipped.
• Customized items cannot be returned.
• The refund will credit the original payment method or can opt in for store credit.
• Shipping costs, insurance, and handling fees will not be refunded.

Exchanges conditions:

• Exchange only for a different size of the same, non-faulty item in original condition, unworn, unaltered, with tags attached.
• Include all item boxes and dust bags.
• Exchanges are possible only once per item.
• All merchandise must be returned in one parcel.
• Reserves the right to refuse multiple returns from one order sent at different times.
• Only accept exchanges from the country to which an order was originally shipped.
• Customized items cannot be returned.
• Products from the LIFE category cannot be exchanged.

Repeal policy:

1. REPEAL OF PURCHASE BY WAY OF RETURN: Automatically takes effect if items are returned within 30 days.
2. REPEAL OF PURCHASE IN WRITTEN FORM OR OVER THE PHONE: Available up to 14 days after delivery. Once informed, return the items within 14 days.

mytheresa.com - available payment methods

Payment Information | Mytheresa

Mytheresa offers a variety of payment methods for customer convenience. All the payments and refunds for shipments to Hong Kong are invoiced in Hong Kong dollar (HKD).

• Credit or Debit Card
  • During the checkout step "payment", the option to pay by card is available. Applicable are Visa, Mastercard, American Express, Diner Club, JCB, Union Pay, and Discover.
  • Mytheresa uses SSL encryption for the secure and bug-proof transmission of card details.
  • The amount charged will be held as a payment reservation until the order is shipped or cancelled.
  • Refunds from returns are issued to the original card used for payment.

• Verified by Visa or Mastercard SecureCode
  • For cards registered with Verified by Visa or Mastercard SecureCode, a pop-up window will ask for the password to complete the transaction.
  • If the card is not registered, payment can be made without further authentication.

• American Express
  • The shipping address must match the billing address provided to American Express.
  • If addresses do not match, a different shipping address is requested via email.

• Instant Bank Transfer
  • Choose the bank during the "payment" step. Authentication may occur via online banking login or bank's app.
  • Each order via Instant Bank Transfer supports the non-profit organization Viva con Agua's All4Wash project in Uganda.

Additional payment options include:

• PayPal: Redirects to the PayPal site for payment. Refunds are booked to the registered account.
• Alipay: Redirects to the Alipay site for users with an account to confirm payment.
• WeChat Pay: Redirects to the WeChat Pay App for account holders to confirm payment.
• Gift Cards, Store Credit, or Promotion Codes: Can be used by entering the code in the designated field during checkout.

It is noted that if the balance of gift cards or store credit exceeds the order amount, it can be used for future purchases until the credit balance is fully utilized.

What are the delivery costs and methods in mytheresa.com?

Shipping Information | Mytheresa

Deliveries to Hong Kong are managed by the affiliate courier DHL. All shipments sent by Mytheresa are insured against theft and accidental damage. This insurance coverage ceases once the shipment and a written acknowledgement of receipt have been received. It is advised that shipments cannot be delivered to post office boxes and in the case of partial shipments, shipping costs will be charged only once.

Orders are processed and sent during main service hours, from 8:00 am until 8:00 pm CET on weekdays, and 9:00 am until 6:00 pm CET on Saturdays. Operations do not occur on German public holidays. Orders will be ready for dispatch one business day after the receipt of payment, at the latest.

• Shipping Costs and Delivery Times:
  • For orders over HK$5000 within Hong Kong, shipping is free of charge.
  • Shipping method is Express.
  • Shipping costs for orders under HK$5000 is HK$ 200.
  • Estimated delivery time is 2-4 business days.

If the delivery times differ from the above information, customers will be informed at checkout. Please also be aware that shipping times can vary depending on customs clearance.

To track the order status, customers will receive an email with the tracking number once the order has been shipped. The status of the shipment can be checked using the link provided in the email, roughly one to two hours after it is received.

Packaging Options:

1. Eco Packaging: This is FSC Recycled certified, made from 100% recycled materials, and is significantly lighter than the signature yellow boxes, reducing consumption, waste, and the order's carbon footprint. Disposal recommendations are to reduce the volume of the box for disposal and adhering to local municipal guidelines.
2. Signature Yellow Packaging: The signature yellow packaging is FSC Mix certified, combining materials from FSC-certified forests and recycled materials. Disposal recommendations include removing the detachable ribbon and reducing the volume of the box for disposal according to local guidelines.

Invoices and return & exchange forms are either FSC Mix or 70% PEFC certified and customers are advised to follow their local municipal guidelines regarding paper waste disposal.

Carbon Neutral Option:

Mytheresa is a carbon-neutral company, fully offsetting its carbon footprint, which is calculated based on internationally recognized standards. Customers have the option to contribute €0,25 to offset the CO2 emissions of their order's preparation, packaging, delivery, and potential return. The contribution supports a Gold Standard-certified project managed by Climate Partner.

What promo codes and promotions are available in mytheresa.com?

Customers looking to indulge in high-end fashion can find a treasure trove of promo codes at mytheresa.com. For the style-savvy shopper, a 10% savings on select items is easily attainable using a special promotional code, offering a significant discount on their first order with a minimum spend requirement.

An assortment of promo codes are available, granting up to 10% off orders, which not only elevate the shopping experience but also amplify the excitement of scoring designer goods at favorable prices. These codes are particularly beneficial for new customers, who can enjoy an immediate 10% discount on their initial purchase by utilizing an exclusive mytheresa.com promotion.

Moreover, savvy shoppers can also relish in deals such as:

• Up to 60% off Women's Accessories, including but not limited to hats, sunglasses, and jewelry
• A significant reduction of up to 60% on a wide array of Women's Bags
• A delightful discount of up to 60% on Women's Shoes, enhancing any footwear collection

For those with an eye for the very latest in fashion, mytheresa.com offers New Arrivals starting at a tempting price. Additionally, customers spending above a certain amount can benefit from complimentary delivery, ensuring their shopping spree is as cost-effective as it is chic.

To stay informed about further promo codes and special offers, signing up for updates is recommended as it ensures one never misses out on the latest trends or sales events. This proactive approach to shopping allows one to take full advantage of all the cost-saving opportunities that mytheresa.com provides.