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More about I Love Linen:
General information about I Love LinenI Love Linen is a brand that caters to those who cherish quality, sustainability, and style in their linens. Established in 2012, I Love Linen has expanded its offerings from an original range of bed linens to include a wide array of products designed for sleeping, bathing, cooking, and relaxing. Over a decade, the brand has shipped over 400,000 parcels to more than 35 countries, building a base of happy and loyal customers. The brand's collection is diverse, with a focus on French Flax Linen Bedding, which is a popular choice among customers for its comfort and aesthetic appeal. I Love Linen's bedding assortment includes sheet sets, quilt covers, double-sided quilt covers, quilt cover sets, fitted sheets, flat sheets, and pillowcases. In addition, the product line extends to quilted coverlets, heavy bedcovers, valances, swaddles, cot sheets, bassinet sheets, cot quilts, and gift cards. An especially noteworthy offering is the Hotel Cloud Collection™, which features pillows, quilots, mattress toppers, and a Hotel Deluxe Bundle designed to enhance the sleeping experience and emulate a luxurious hotel stay. Aside from bedroom accessories, I Love Linen also presents a refined wear collection. This range includes sets, tops, bottoms, robes, aprons, pyjama sets, bags, and eye masks, offering customers the opportunity to experience the brand's commitment to premium natural fibers in their daily attire as well. Moreover, I Love Linen's lifestyle section, encompassing dining and living, brings elegance to the home with items such as napkins, table cloths, aprons, curtains, bags, and ceramics. The brand cherishes sustainable practices, and its entire assortment reflects a commitment to gentle environmental impact. For those who appreciate discounts or are seeking to access the brand’s designs for less, the Sale section of I Love Linen allows customers to purchase high-quality products at reduced prices including sale sheet sets, sale quilt covers, and sale dining items. The website features a Bundle Builder tool, which simplifies the process of curating a perfect bedroom set that meets personal preferences and styles. Options include the Staple Bundle, Essential Bundle, Complete Bundle, and the option to design one's own unique look. To inspire and guide their customers, I Love Linen offers lookbooks, a blog with content ranging from food to travel inspirations, and insights into interiors. Moreover, the brand shares its story, commitment to sustainability, and testimonials from customers, demonstrating the impact and appreciation for their products. Customers are encouraged to subscribe to I Love Linen’s content, staying informed on all the latest offerings and inspiration from the brand. For convenience, payments can be made using a variety of methods including American Express, Apple Pay, Google Pay, Mastercard, PayPal, Shop Pay, Union Pay, and Visa.
I Love Linen specializes in exquisite French Flax Linen products, providing a comprehensive collection of linens for the bedroom, wearables, and home accessories. Emphasizing quality and sustainability, the brand offers:
- French Flax Linen Bedding: Including sheet sets, quilt covers, quilt cover sets, and pillowcases.
- Hotel Cloud Collection™: Featuring premium pillows, quilts, and mattress toppers.
- Wearables: Ranging from tops and bottoms to pyjama sets.
- Dining & Living Accessories: Encompassing napkins, table cloths, and decor items.
- Sale Items: Reduced prices on select linen and home accessories.
Bundle Builder: Customize your bedding with options like:
- Staple Bundle
- Essential Bundle
- Complete Bundle
- Design Your Own
Moreover, I Love Linen provides:
- An interactive blog section with content on food, interiors, and travel.
- A deep dive into the brand's story and values on sustainability.
- Real testimonials from satisfied customers.
- Payment options catering to a wide array of preferences.
I Love Linen - how to complete a complaint and make a return?
I Love Linen offers customers the option to return items within 30 days of receipt. To be eligible for a return, products must meet certain conditions as outlined in their returns policy. If the requirements are met, customers can obtain either a credit note for their I Love Linen account to be used for future purchases or exchanges, or a refund, with the understanding that all refunds are processed in Australian Dollars and I Love Linen is not responsible for any currency fluctuations between purchase and refund.
For initiating a return, customers are instructed to contact I Love Linen at email@example.com, and then send the items back to the designated return address. It is important to note that the cost of return shipping is the customer's responsibility and the price will vary depending on the weight of the package. When returning items, it is vital to include the order number, return/refund request, reason for the return, and contact details inside the parcel. I Love Linen emphasizes that they are not liable for lost return parcels and recommends using a tracked shipping method.
Bedding Returns: Bedding items must be returned unopened and unused, with their original folded condition, ribbon, and tags intact, allowing for color inspection without removing the items from their packaging. However, pillows, mattress toppers, quilts (classified as 'white goods'), and custom orders are excluded from returns for health reasons and custom-specificity, respectively. Additionally, items cannot be returned for exchange while awaiting the reception of a return parcel due to possible out-of-stock scenarios.
Clothing Returns: Clothing must be returned in its original condition, unworn, and with tags still attached. Eye masks are not eligible for returns due to hygiene considerations.
I Love Linen stands by the quality of its designs, offering replacements for items with production faults such as tears, rips, or stitching issues for up to one year after purchase, under the 365 night sleep guarantee. This guarantee does not cover returns due to change of mind or if the customer does not like the item; it is solely applicable in cases where the item is found to be defective.
Parts of sheet sets or quilt cover sets cannot be partially returned, as fabric dye batches may vary seasonally. If an incorrect address is provided, the customer must contact I Love Linen promptly so they can attempt to resolve the issue before the order is dispatched.
Free gifts received during promotions are not eligible for return or exchange. If an order return no longer meets the conditions for a promotional gift due to a partial return of the order, the gift must be returned unused, or its retail value will be deducted from the return credit/refund.
In cases where a parcel goes missing or delivery is delayed, customers are advised to initiate a Track and Trace inquiry with Australia Post. If a parcel is delivered with visible damage, it is the responsibility of the customer to contact Australia Post for resolution. I Love Linen will assist with these concerns but is not liable if a parcel is not received once Australia Post confirms delivery.
If a received item is faulty, customers are encouraged to contact I Love Linen within 30 days. Wear and tear through normal use is not considered a fault. I Love Linen is not responsible for products damaged during shipping. However, if the delivery is damaged, customers should seek a resolution with Australia Post. For any uncertainties regarding returns, customers are invited to seek advice from I Love Linen’s support team.
I Love Linen - available payment methods
I Love Linen - delivery costs and methodsI Love Linen provides a variety of shipping options tailored to the needs of their customers. Below is a detailed description of the methods of order delivery offered:
Domestic Shipping within Australia
- Standard shipping is available for free to all customers on orders amounting to a minimum spend of $75. This offer applies only to Australia mainland and Tasmania.
- For orders below the $75 threshold, a Standard Shipping fee of $9.95 applies.
- Express Post is offered for the majority of products and most locations across Australia.
- All parcels require a signature upon delivery to ensure safe receipt of items. If no one is home, the package will be taken to the nearest post office.
- Orders are dispatched on business days (Monday to Friday). Orders placed after 12pm on Friday, or over the weekend, will be shipped the following week.
- Parcel lockers are not used due to higher risk; delivery to a residence or post office where a signature upon delivery is possible is recommended.
- A return period of 30 days is provided.
- International shipping is available to several countries, including but not limited to the USA, Canada, United Kingdom, Germany, Netherlands, New Zealand, Hong Kong, Japan, and Singapore.
- International orders are sent using DHL Express for reliable and fully trackable service.
- Recipients are responsible for all import duties, taxes, and any import fees levied by the destination country.
- Returns on international orders may incur high shipping costs, which are the responsibility of the customer.
Additional Shipping Information
- Items on preorder will cause the entire order to be held until all items are available to ship together. Alternative arrangements can be made by contacting customer service.
- Shipping is conducted through Australia Post, and any delays or misplacements during transit require a Track and Trace enquiry through their customer service.
- If an incorrect or incomplete address is provided, the customer may incur a reshipping fee if the parcel is returned to I Love Linen.
- For parcels that do not arrive or are later than expected, customers need to contact Australia Post, as they are the service provider responsible for the delivery.
Quality and Faults
- Should a product arrive with a fault, customers are asked to reach out within 2 weeks of receipt. Items that appear faulty after normal use are not considered a manufacturing fault.
- Lost items or items damaged during transit that are delivered by third parties like Australia Post are not the responsibility of I Love Linen, although they are committed to resolving any issues with shipping partners.
What are the existing discount codes and promotions in I Love Linen?
Customers looking for quality linens can enjoy various savings through discount code I Love Linen at I Love Linen. For instance, shoppers can use a specific discount code to receive 10% off storewide, ensuring a fantastic start to their shopping experience.
For those targeting sale items, I Love Linen offers up to 30% off on select merchandise, providing customers with the chance to adorn their homes with luxury products at reduced prices. A discount code I Love Linen incentive like this is perfect for budget-conscious consumers who do not want to compromise on quality.
Exclusive online offers also include deals such as 20% off when signing up for the I Love Linen newsletter. This discount code deal not only delivers a noteworthy discount but also ensures that customers stay informed about future discount code I Love Linen offers and new product launches.
Additionally, the store extends promotions on specific products, such as luxury pillows starting from $100, lounge sets beginning at $89, and aprons priced from as low as $55. These discount code promotions enhance the appeal of I Love Linen's product assortment, providing various options for shoppers to find the perfect match for their homes.
Furthermore, shoppers can enjoy complimentary shipping on orders over $75. This discount code I Love Linen perk is an excellent way for customers to save on additional costs and enjoy I Love Linen’s exquisite products delivered directly to their doorsteps.
- Key Offer: 10% Off Storewide with discount code
- Up to 30% Off Sale Items
- Sign Up Deal: 20% Off with Newsletter Registration
- Product Special: Luxury Pillows from $100, Lounge Sets from $89, Aprons from $55
- Free Shipping on Orders Over $75
By providing an array of discount code and promotions, I Love Linen ensures that customers can indulge in luxurious and high-quality linen products without compromising their budgets.
- I Love Linen