Golden Scent discount code - May 2024 - Picodi United Arab Emirates

Golden Scent - general information

Golden Scent offers an exclusive online shopping experience for perfume enthusiasts. The store provides a variety of fragrances with discounts on selected items and features an easy-to-navigate platform for customers in regions including the United Arab Emirates, the Kingdom of Saudi Arabia, Kuwait, Oman, and worldwide.

Customers can utilize the code "فبراير" to receive an additional 15% discount on their purchases.

• Brands: A wide range of international and exclusive brands.
• New Releases: Latest additions to the perfume collections.
• Global Perfumes & Niche Fragrances: A curated selection of worldwide fragrances and unique niche scents.
• Arabian Perfumes: Traditional and contemporary Arabian perfumes.
• Best Sellers: The most popular and highest-selling perfumes.
• Home Fragrances: Including home scents, incense, room sprays, fragrance diffusers, and candles.

Exclusive collections provide impressive savings, with offers such as:

1. Exclusive Set "The Forest" - 5 pieces at a discount of -68%
2. "The Flower" Collection - 5 pieces with a -70% discount
3. "Play Not" Set - 3 pieces, now -44% off
4. Exclusive "Diva" Collection at -65% savings
5. Best-selling "Very Important Notes" Set with a -59% discount
6. The "Stylish Man" Set, available at -63% off

How can one return an order from Golden Scent?

Complaints and Returns Policy at Golden Scent

• Product Replacement due to defects or incorrect items: Customers dissatisfied with the product due to a defect that occurred during shipping or if a different product is received, can contact customer service within 7 days of receipt. A return policy will be sent, which should be printed and brought to the nearest Aramex office. Products must remain unused, in good condition, with tags intact, and in the original, undamaged packaging. Products should be returned in the Golden Scent box.
• Replacement Time Frame: A 24-hour period from receipt of the order is provided for product replacement, ensuring the product is in its original packaging and unopened. It is necessary to ship the piece in the Golden Scent box.
• Refunds: In cases where the product is received damaged or different from the order, customers can either receive a purchasing voucher of the same value or replace the product for free. The cost of returning the product and shipping will be covered. For example, if 100 SAR/AED or 8 KWD was paid for a product, a voucher of an equal amount is issued upon product return. Please note that delivery fees and cash on delivery service charges are non-refundable.
• Product Replacement Process Duration: Customers should notify of the desire to replace a product as soon as possible if the product is damaged during shipping or incorrect. Aramex will pick up the product within two working days, and a replacement voucher will be issued and sent via email immediately.
• Impact on Promotional Vouchers during Replacement: If a promotional voucher was used (for example, 30 SAR/AED or 2 KWD), the discount is added to the purchasing voucher issued for the product replacement. So a product worth 100 SAR/AED or 8 KWD with a used discount voucher translates to a voucher of 100 SAR/AED or 8 KWD for a new product purchase, without losing the initial discount.
• Order Cancellation Prior to Product Delivery: If there is a change of mind before the product delivery, customers must inform as soon as possible. Cancellation depends on whether the shipping process has started. An email should be sent to the provided customer care email with the order number and reason for cancellation or contact the customer service numbers as soon as possible. If the order has been shipped, it cannot be canceled. Non-cooperative behavior such as canceling orders after shipping or non-responsiveness to delivery without reasonable cause may lead to future suspension of cash on delivery services for the customer's account.

Golden Scent - payment options

Payment Methods at Golden Scent:

• Credit Card:Golden Scent prefers secure payments using credit cards, ensuring the protection of credit card numbers with state-of-the-art electronic encryption technology. Visa Card and MasterCard are currently accepted, and no additional fees are charged for using credit cards.


• Cash on Delivery:An alternative payment method to credit cards, allowing customers to pay in cash upon receipt of their purchases.


• Apple Pay:A newer payment method offered to complete purchases with speed and convenience.


• Tabby:Shop now and pay later for orders either in lump sum or in monthly installments without additional costs.


• Tamara:Makes shopping easier by allowing customers to divide the amount into three interest-free payments.


• STC Pay:Digital wallet use ensures worry-free shopping experiences.

Security of Online Payments:

Golden Scent guarantees a 100% secure shopping experience. Credit card numbers are not stored in their systems, payment details are encrypted before transmission using the latest electronic encryption technologies that meet high-security standards, and the most rigorous protocols are followed to ensure that customers' personal information is not disclosed to any third parties. Customers are also advised to protect their passwords to maintain the confidentiality of their personal information and credit card details. Personal information is used solely for the purpose of fulfilling orders and is not disclosed under any circumstances.

About 3D-Secure Credit Cards:

3D-Secure is a security protocol designed as an additional security layer for online credit card transactions. Golden Scent only accepts 3D-Secure cards from the Gulf Cooperation Council (GCC) countries or the United States. Visa's 3D-Secure cards bear the 'Verified by Visa' signature, and MasterCard's carry the 'MasterCard Secure Code'.

If Credit Card Information Is Rejected:

If a credit card is rejected, or if payment completion through it is not possible, customers can opt for cash on delivery or Apple Pay as an alternative. It is advisable to check with the bank to ensure that future requests through Golden Scent are processed smoothly and without complications.

On The Safety of Storing Credit Card Information:

Storing credit card information on Golden Scent facilitates the shopping experience by eliminating the need to re-enter card details with each purchase. Customers can be assured that their credit card information is protected with the latest electronic encryption technology, ensuring all information is secure and inaccessible to third parties.

Delivery costs in Golden Scent

Delivery to Home

• Delivery Service:
  Delivery is now available across all Gulf countries. Customers can choose their favorite products and enjoy delivery services right to their home or office in Saudi Arabia, Kuwait, the United Arab Emirates, and Oman. However, some areas outside the main city limits may face difficulties with direct shipping to the address, but efforts will be made to deliver them to the nearest shipping office for personal collection. For those outside the Gulf countries, it's noteworthy that the expansion of services is ongoing, so stay informed for future delivery to these locations.
• Delivery Fees:
  Delivery charges are applicable based on the country and the chosen payment method: cash on delivery, bank card, or Apple Pay. Free delivery applies to all prepaid orders only! *Excludes cash on delivery. The fees are as follows:
  • Saudi Arabia: Orders under SAR 369 will incur a delivery fee of SAR 19.
  • United Arab Emirates: A delivery fee of AED 40.
  • Kuwait: A delivery fee of KWD 3.
  • Oman: A delivery fee of OMR 10.
• Delivery Time:
  Delivery within Saudi Arabia takes from 1 to 3 business days, while in the United Arab Emirates, Kuwait, and Oman, it takes from 5 to 8 business days.
• Order Tracking:
  Upon order dispatch, a shipping number will be provided via email. If the order takes longer than 5 days in Saudi Arabia or 7 days in other countries, customer service can be contacted via email at care@goldenscent.com or the following numbers:
  • Saudi Arabia: 920022386
  • Kuwait: +96522069084
  • United Arab Emirates: +97148757600
• Address Change for Delivery:
  To change your delivery address, notify via email to care@goldenscent.com. Also, the delivery company will contact you before delivery, allowing you to confirm or change the delivery address. Please note that any change in the delivery address after placing an order may delay the arrival of your purchases.
• Difference Between Cash on Delivery and Shipping Charges:
  Cash on delivery incurs additional costs from the shipping company, which amounts to SAR 40 for Saudi Arabia and AED 40 for the United Arab Emirates. Cash on delivery service is not available for orders from Kuwait and Oman. Free shipping applies to orders exceeding SAR 369 in Saudi Arabia; otherwise, an additional fee of SAR 19 is applicable. Shipping charges apply if the total purchase value falls below SAR 369 after using a discount code. There's no minimum purchase value for free shipping in Kuwait and Oman, with shipping charges of KWD 3 or OMR 10 or AED 30 on all orders.
• Possible Causes for Order Delay:
  Commitment to timely delivery is a core belief, and any delay can be frustrating. Hence, the handover to shipping companies typically occurs within one business day. If there's a delay from the shipping companies, contact customer support for assistance in resolving the issue promptly.
• 'Service Charge' and its Purpose:
  A service charge is levied on orders less than SAR 150 or the equivalent amount in other currencies, which is SAR 15. This fee ensures the continuation of the best possible service.

Self-Pickup (Red Box Lockers)

• Where can I use the Red Box service?
  The service is available only in Saudi Arabia.
• Services Offered by Red Box:
  Red Box offers parcel collection and return services through smart lockers, letting you collect packages from various parts of the city.
• Why Choose Red Box Over Home Delivery?
  Red Box allows you to pick up parcels at a time suitable for you, conveniently located near your residence or workplace, eliminating the need to be home for deliveries or to coordinate with delivery drivers. The choice of when and where to collect shipments is in your control.
• Utilizing Red Box Service with Golden Scent:
  Click on 'Add New Address,' select the most suitable location from the available Red Box destinations in your area along with crucial information such as specific address and timings. Once the address is recorded in your profile, you can proceed to select this address during the checkout process and complete your order as usual.
• Parcel Collection via Red Box:
  As soon as your parcel is deposited in a Red Box locker, you will receive an SMS with a unique collection code that includes the address of the Red Box locker and all shipment information. To collect, simply enter the collection code or scan the barcode at the locker using the provided barcode scanner and follow the on-screen instructions.
• Red Box Timeframe for Holding Parcels:
  The parcel will be held for 48 hours for collection.
• Locations of Red Box Points:
  Red Box points are widely distributed in vital locations, retail centers, and residential complexes. All Red Box locations can be found here.
• Non-Collection of Parcel in 48 Hours:
  It's possible to extend the grace period for collecting the parcel via the shipment tracking link or by contacting Red Box customer service. A nominal fee is charged for this service. If the period isn't extended, the Red Box team will return the shipment to the warehouses.
• Miscellaneous Parcel in Red Box Locker:
  In case of a mix-up with parcels, contact the Golden Scent customer service team for prompt resolution of the issue.
• Cash Payments at Red Box:
  Payments at Red Box lockers are only possible through Mada cards, Visa, and Apple Pay. Cash payment service is not currently available.
• Parcel Returns Through Red Box:
  Yes, this service is available.
• Returning Parcels via Red Box:
  After coordinating with the Golden Scent team, request a return through Red Box. You will receive an SMS with a unique return code, which you will then use at a Red Box location following on-screen instructions.
• Need for Online Registration for Red Box Collection:
  No registration is required online; simply select Red Box as your collection option.
• Third-Party Parcel Collection:
  While customers are advised to collect their parcels personally, they can authorize another individual to do so if they provide the collection code. The customer holds full responsibility for sharing the message details with a third party who will then collect the shipment. Red Box assumes no responsibility for lost/stolen parcels.
• Issues with Red Box Locker Opening:
  In case of issues, ensure you are at the correct location using the provided location link. For immediate assistance, reach out to Red Box customer service at 920033259 to resolve the matter swiftly.
• Switching Between Red Box and Home Delivery:
  Once Red Box is chosen as the collection address, it cannot be changed to a home or office address.

Self-Pickup (FODEL)

• About FODEL:
  FODEL offers an alternative to home delivery, enabling you to collect your order from local merchants at your convenience.
• FODEL Over Home Delivery:
  FODEL is ideal for online shoppers who cannot afford to wait all day for package deliveries.
• Parcel Readiness Notification:
  Upon parcel readiness, you will receive an email and SMS with the collection location and authentication code for your parcel.
• Working Hours of FODEL Collection Points:
  Operations hours and the verification code for FODEL pickup locations will be provided via email and a confirmation SMS.
• Parcel Collection at FODEL Point:
  Present a valid ID and your parcel's validation code to the cashier at the FODEL collection point.
• Parcel Collection by Someone Else at FODEL:
  Another person can collect your parcel, provided they present a valid ID and your parcel's verification code to the cashier.
• Timeframe for FODEL Parcel Collection:
  You have five (5) days to collect your parcel, after which it will be returned to the shipping company or the sender.
• FODEL Credit Card Payments at Collection:
  Most FODEL pickup locations accept credit card payments. In rare cases where cash is the only accepted form of payment, the confirmation email and SMS will state the exact cash amount to bring.
• Lost, Stolen, or Damaged Parcel at FODEL:
  With surveillance equipment installed at FODEL points, contact us for necessary action in case of lost, stolen, or damaged parcels.
• Utilizing FODEL Service on Golden Scent:
  Click 'Add New Address,' and select the most suitable FODEL collection location with relevant information like the address and hours. Once the address is saved in your addresses, choose this location during checkout to complete your order as usual.
• Locations of FODEL Pickup Points:
  FODEL pickup locations are widespread in essential areas within Saudi Arabia, such as supermarkets, shopping centers, and residential complexes.
• Parcel Returns via FODEL:
  FODEL return service is not available. The customer service team will provide you with an appropriate return method through one of the partners.
• Availability of FODEL Service:
  This service is only available in Saudi Arabia.
• Switching Between FODEL and Home Delivery:
  Once FODEL is selected as the collection address for your parcel, it cannot be modified to your home or office address.

What are the existing discount codes and promotions in Golden Scent?

At Golden Scent, a plethora of discount codes are available to enhance your shopping experience. Avail a 10% discount on your first order by using the discount code Golden Scent tailored for new customers. Make sure to log in to benefit from this offer.

For existing customers, a discount code comes to good use with a 5% saving on any order placed. Just apply the code at checkout for instant savings.

Indulge in up to 60% off selected bundles with the special deals provided by Golden Scent UAE promos. Such discount codes ensure you're getting the best value on your favorite fragrances.

To grab up to 40% off on selected best sellers, no Golden Scent discount code is needed. Just dive into the deals section to uncover the finest collections at discounted rates.

• Don't miss out on the Seasonal offers providing substantial markdowns on a wide range of products.
• Explore the Gift Shop at Golden Scent for excellent gift ideas and use any available discount codes for an extra surprise at checkout.
• Check out the extraordinary range of fragrances starting at AED 9, where value meets quality, even without the use of a discount code.

Remember, these discount codes are frequently updated, offering you the chance to enjoy premium products at remarkably reduced prices!