Faces Beauty promo code - May 2025 - Picodi United Arab Emirates

General information about Faces Beauty

Faces Beauty is a premier beauty retailer located in the United Arab Emirates, offering an extensive selection of products across various categories. With over 20 years of expertise in the Middle East and Gulf market, Faces Beauty has established a significant presence with 85 stores in 9 countries including the UAE, Kuwait, Saudi Arabia, Egypt, and Lebanon, among others. The store boasts an omni-retailer status by combining both physical and online shopping experiences for its customers.

Faces Beauty specializes in housing a plethora of luxury and cutting-edge beauty products. The range of offerings includes:

• Perfumes: Featuring both niche and well-known designer fragrances for women and men, including luxurious private collection scents and Arabian fragrances.
• Skincare: Offering moisturizers, cleansers, serums, and treatments, with products targeting various skin concerns, and featuring leading ingredients like vitamin C, retinol, and hyaluronic acid.
• Makeup: An extensive collection consisting of foundations, lipsticks, mascaras, eye shadows, and much more, catering to every aspect of a makeup enthusiast's needs.
• Haircare: A selection of products to address concerns such as hair loss, dryness, and color care, including shampoos, conditioners, hair treatments, and styling tools.
• Bath & Body: Bodycare selections include body lotions, body washes, scrubs, and self-tanners alongside essentials like deodorants and hand soaps.
• Home Fragrance: A variety of aromatic products such as candles, reed diffusers, room sprays, and electric diffusers that cater to different scent preferences.
• Gifting options: Exquisite gifting selections perfect for any occasion, including fragrance gifts, skincare sets, makeup kits, and gift cards.

Faces Beauty also introduces customers to an exceptional selection of Luxury Skincare Elite Picks, featuring premium skincare from top-tier brands like Chanel, Dior, Sisley, and La Mer. These are complemented by elite perfume choices from prestigious brands like Amouage, Carolina Herrera, and Kilian Paris.

In addition to a vast product catalog, Faces Beauty offers several customer-focused services:

1. Convenient Store Locator and Order Tracking tools are available for enhanced shopping experiences.
2. Free Samples with every purchase allow customers to try new products.
3. Opportunities for Buy Now Pay Later through services like Tabby & Tamara.
4. Free Express Delivery on orders above 399 AED to enjoy your favorite beauty products without delay.
5. A Contact Us Form for any inquiries and dedicated customer support through phone and WhatsApp channels.
6. Personalized services like Auto-Replenishment, Gift Card purchases, and exclusive loyalty programs.

If you're looking to stay up-to-date on what's trending, Faces Beauty features an ever-evolving Bestsellers list with popular items such as Gucci's Flora Gorgeous Gardenia Eau de Parfum and Lancôme's Idôle Eau de Parfum. Additionally, the website showcases the Brand of the Week, bringing focus to new products from a selected high-end brand.

For those passionate about makeup, Faces Beauty also curates collections such as blushes, eye shadows, mascaras, and lip glosses, appealing to a wide range of makeup enthusiasts.

How to return purchases in Faces Beauty?

• Return Policy
  • Customers are required to contact Customer Service within seven days of receiving the order for return requests.
  • Products purchased on promotions or sale are not eligible for returns.
  • Opened or used products cannot be returned.
  • Returned items must be unused, with all original tags, in their original packaging, and in the same condition as received.
  • Only products with manufacturing defects are accepted for return in cases not involving misuse or failure to follow care instructions.
  • Refunds exclude Cash On Delivery fees and Shipping fees.
• Refund Process
  • When payment is made via Credit or Debit Card on the website:
    1. Refund back to card: Takes up to 10 business days after items are received and accepted.
  • When payment is made via Credit or Debit Card on Delivery or Cash On Delivery:
    1. Online Voucher: Issued within 2 business days after items are accepted.
    2. Credit Note: Redeemable in stores once items are accepted.
    3. E-gift Card: Can be used online and in Faces stores.
  • Payment through Gift Card:

    Refunds for purchases made with a Gift Card will be issued onto a new e-Gift Card for the value of the returned item.

  • Payment through Delayed Payment Provider:

    Refund will be processed as per the terms & conditions of the Delayed Payment Provider upon acceptance of the return.

  • Refund of MUSE points:

    MUSE points used for the purchase will be refunded back to the same account.

• Exchange Policy
  • Exchange requests must be made within a maximum of seven days from order receipt.
  • Items bought on promotions or sale are not eligible for exchange.
  • Exchanges are not accepted for opened or used products.
  • Items should be in their original condition, packaging, unused, and with all tags attached for exchange.
• Exchange Process

  For exchanges, once the product(s) are received and inspected, exchanges can be made for any item(s).

  • If the exchanged item is of a higher value, the difference must be paid at the store.
  • If the exchanged item is of a lower value, the difference will be given as store credit.

Faces Beauty - forms of payment

Payment Methods:

• Online payment with Debit Cards and Credit Cards (Visa, MasterCard, American Express).
• Cash on Delivery (additional fees 15 AED will apply).

Please note: Industry-standard encryption systems are used to protect potentially sensitive information, such as personal details and card information.

Trouble with Credit Card Information:

• If an error message is received, check the card details, such as expiration date and CVN/security code, and try re-entering the information.
• Contact the Customer service team or the financial institution if problems persist after double checking and attempting a second transaction.

Card Charge Details:

• Credit/debit card transactions are charged automatically upon validation of the order.
• For Cash on Delivery payments, the charge is made once the order is received.

Refund Policy:

• Refunds are issued to the original payment method upon return and inspection of the products.
• If the original payment was made via credit/debit card, the refund will be made back to the card used.
• For Cash on Delivery, different refund options are available such as online vouchers or credit notes redeemable in stores. Specific terms apply based on the payment method used during the purchase.

Delivery costs in Faces Beauty

Delivery Options:

• Express Delivery:
  1. In Dubai:
     • Express Delivery - 3 hours: Delivery within 3 hours, including Fridays, for orders placed from 8 am to 6 pm.
     • Express Delivery - 24 hours: Delivery within 24 hours, including Fridays, for orders placed from 6 pm to 8 am.
  2. Other Cities:
     • Express Delivery - Same Day: Delivery within 24 hours, including Fridays, for orders in Abu Dhabi, Ajman, Sharjah placed before 12 pm.
     • Express Delivery - Next Day: Next Day Delivery for orders in Abu Dhabi, Ajman, Sharjah placed after 12 pm.
• Standard Delivery:
  • No deliveries on weekends or public holidays.
  • Delivery timeframe:
    • Dubai: 2 to 3 days.
    • Other Cities: 3 to 4 days.

Cost of Delivery:

• For COD orders: Cash on delivery orders will have a fee of 15 AED.
• Express Delivery:
  • For orders of 499 AED and above: Free of charge.
  • For orders below 499 AED: Delivery fee is 15 AED.
• Standard Delivery:
  • For orders of 299 AED and above: Free of charge.
  • For orders below 299 AED: Delivery fee is 10 AED.
• Offers may be applied on the delivery fee.

Delivery to Different Address:

Delivery to a shipping address different from the billing address is possible during the checkout process.

Undelivered Parcel:

If the parcel does not arrive, contact the Customer Service centre at 800 965 664 or send an email to Support@Faces.com

Missed Delivery:

For missed deliveries, options include arranging an alternative delivery date or receiving information about parcel collection from the courier company. Orders may not be delivered to P.O. boxes, AFO/FPO addresses or outside the UAE. Delivery is conducted Saturday through Thursday, excluding Friday and public holidays.

What are the existing Faces Beauty promo codes?

Shopping at Faces Beauty has become even more exciting with a variety of promo codes available to enhance your shopping experience. Whether you're eyeing new arrivals or looking to snag products from top brands, promo code Faces Beauty helps you save big.

One of the enticing promo codes available is a 15% discount on full-priced items. This lucrative offer can be obtained by applying the provided promo codes at checkout, effectively reducing the cost of your order, though some brand exclusions apply.

• Reap the benefits of 15% off promo codes for auto-replenishment orders from selected items, allowing you to save time and money.
• Discover an array of special offers under the 'Beauty Offers' tab at the Faces Beauty, designed to accommodate various customer needs.
• By signing up for the Faces Beauty newsletter, you gain access to exclusive deals and updates, often accompanied by special promo codes.
• Indulge in the luxury of Dior Beauty products, starting at AED 160, without the need for promo codes.
• Enjoy complimentary standard delivery on orders over AED 299, courtesy of promo code Faces Beauty.

Moreover, seasonal sales such as Black Friday provide additional promo codes up to 70% off, with the possibility of extra discounts when using specific promo codes. And let's not forget past significant shopping events like Cyber Monday and Valentine's Day when Faces Beauty tantalized shoppers with substantial promo codes.

Do keep an eye out for these promotions as they may bring forth future promo codes and save significantly on your beloved brands and products at Faces Beauty.