DODuae coupon - October 2024 - Picodi United Arab Emirates

DODuae – what do we know about it?

DODuae - UAE's Top Online Store for Affordable Shopping in Dubai, Abu Dhabi, Sharjah. Find a vast selection of products across multiple categories.

Categories for Women:

• Clothing: Including Dresses, Tops, Skirts, Traditional Wear and more.
• Shoes: Sneakers, Heels, Sandals, Boots, and various other styles.
• Lingerie: Featuring Bras, Underwear, Nightwear, and Lingerie Sets.
• Beauty & care: A range of Brushes & Tools, Eyes, Face, Lips, and Nail products.
• jewelry: Anklets, Bracelets, Earrings, Necklaces, and Rings.
• Accessories: Glasses & eyewear, Watches, Hair Accessories, and more.

Categories for Men:

• Clothing: Shirts, Hoodies & Sweatshirts, Jackets, and more.
• Shoes: Boots, Flats, Sandals, and Sneakers.
• Personal care items and Men Accessories: Belts, Fragrances, and Glasses.

For Kids:

• Clothing: Dresses, Tops, Jumpsuits, Outerwear, and Pajamas.
• Shoes: Boots, Sandals, Slippers, and Sneakers.
• Toys & Games, Baby Care & Feeding, and Kids Accessories.

Wide Range of Bags:

• Includes Crossbody Bags, Backpacks, Handbags, Travel Bags, and Wallets.

Home & Kitchen Essentials:

• Electronics, Home Decor, Bedding, Kitchenware and Food processors.

Miscellaneous Accessories:

• PC & Laptop Accessories, Mobile & Photography Accessories, and more.

New Arrivals and Ramadan Deals are special sections that offer the latest products and special discounts.

For customer service, DODuae provides:

1. E-Mail support at support@doduae.com
2. Whatsapp contact at +971544443200
3. Operational Customer Service from 08:00 AM to 08:00 PM (Saturday - Monday) and 09:00 AM to 06:00 PM on Sundays. Public holidays might affect these hours.

• For shipping, tracking orders, returns, and refunds, dedicated sections on their website provide detailed information.
• FAQs, Seller Portal - Terms and Conditions, and Contact Us pages are available for additional support.

How to return purchases in DODuae?

Return & Refund Policy

Please note that all products featured on the promotional page are non-refundable, non-exchangeable, and non-returnable unless they are damaged or not as described. For customers with bulk orders, contact customer care service for more information regarding orders.

Return Policy for Lingerie Products:

All lingerie or undergarment products ordered online are non-returnable and non-refundable.

Return Policy for Cosmetics/Makeup Products:

Do not accept returns of cosmetics or makeup products. Additionally, products that are unsealed, broken in their packaging, or found to be used will not be accepted for return. Makeup accessories applicable on the face, lips, or other areas cannot be returned under any condition. If receive non-applicable makeup items, such as makeup tools, storage, or accessories, in the Returns Department, they will be thoroughly inspected to ensure they are in original condition. If found to be broken or used, they will be immediately disposed of, and no refund will be issued.

Return Policy for Online Payments:

When making online payments, may avail a payment discount of 3% off the total ordered amount. However, in the case of a return, the refund will be processed after deducting any coupons or discounts applied at the time of order, resulting in the final total amount paid at the time of order.

• If the product is not as described or different from the showcased image.
• If the product is naturally damaged at the time of delivery.

In case of a return due to dislike of the product or a size change, will be responsible for paying the return charges to the courier upon receiving the product.

Important Notice:

Customers requesting returns will be charged AED 10 to AED 20 for each pickup, and the amount will be deducted from the Login Wallet Account recharge. Refunds will be issued through the original mode of payment.

Frequently Asked Questions Regarding Returns:

1. Disliking the Product, Its Quality, or Change of Mind:
   If dissatisfied with the product, or its quality, or have changed mind about a product or the entire order, will be responsible for the shipping charges for both return and initial delivery, even if the initial delivery was free. After deducting the shipping fees, the remaining amount from the order will be transferred to the DOD Wallet Account, which can be used for the next order once the returned items are received. Opened, installed, or dismantled products cannot be accepted for return.
2. Damaged Item, Wrong Item, or Missing Items in Order:
   If receive an order that contains an incorrect, damaged, or missing item, contact customer service helpline within 7 days. Will arrange for a courier to pick up the damaged or wrong item, and upon receiving it, the warehouse team will inspect it. After inspection, a refund will be initiated to the DOD Wallet Account.

Products/Orders That Cannot Be Returned:

• Orders will not be accepted for return if the packaging is missing.
• Lingerie, undergarments, swimwear, beachwear, or makeup items cannot be returned due to hygienic reasons.
• Used or reconditioned products, as well as those with broken or removed tags, will not be accepted for return, nor will dirty products.

Return Procedure:

Customers can create their return request by logging into their account on the website. Once logged in, navigate to the "Order History" section, select the desired order, and click on the "Return" button next to the respective item. Follow the prompts to complete the return request, and customer care team will review and provide further instructions on how to proceed with the return.

If there are any issues or difficulties with creating a return request through the website, contact customer care team directly for assistance. The original shipping charges are non-refundable.

What payment methods does DODuae accept?

Payment Methods:

• The store accepts credit card payments, which include the major credit card providers.
• PayPal is also a recognized payment option, catering to users who prefer this method.
• Moreover, Cash on Delivery (COD) is available, offering a convenient payment method upon receiving the order.
• In the event of a return, if the payment was made via credit card or PayPal, the refund will be processed back to the original payment method. It is worth noting that this could take up to a month to reflect on the card statement.
• For orders paid using Cash on Delivery, refunds are not issued in cash but are deposited into the customer's DOD Wallet Account, which can then be used for future orders.
• The possibility of using the balance in the DOD Wallet Account as a payment method during checkout is highlighted.

Refund Information:

• If the purchase was made with a credit card or PayPal and a refund is initiated, it is processed back to the original payment source. However, customers should be prepared for a waiting period as refunds may take up to a month to show on the card statement.
• Cash on Delivery transactions that require a refund will see the amount credited to the DOD Wallet Account, available for use on subsequent orders due to the store's no cash refund policy.

DODuae - delivery costs and methods

Shipping Guidelines:

• Delivery Area: Deliveries are made to all areas within the UAE, including both city and remote areas. It should be noted that deliveries to remote areas might have extended delivery times and additional delivery charges.
• Delivery Time: The aim is to deliver orders within 24 hours from when the courier company picks them up from the warehouse. Orders are picked up at 5 p.m. daily, and orders placed after this time will be collected the next day.
• Delivery Charges: A standard delivery charge of 10 AED is applied for orders under 100 AED. Orders that exceed 100 AED are eligible for free delivery, although this does not include remote areas.

Payment Guidelines:

• Online Card Payments: Secure online payments using credit or debit cards are accepted.
• Cash on Delivery: The cash on delivery payment option is available. However, this method incurs an additional fee of 5 AED.
• Online Payment Discount: An additional discount of 2.5% is available for orders over 150 AED paid online with a card. This discount is not applicable for cash on delivery orders.

Right to Refuse:

• The service reserves the right to refuse or cancel any order due to various circumstances which could include suspected fraud, fulfillment challenges, or breach of terms and conditions.
• Efforts are made to inform customers and initiate refunds where applicable in case of order cancellation.

Please note: Changes to these policies may occur at any time without prior notice.

What coupons and promotions does DODuae offer?

Shoppers searching for phenomenal savings at DODuae are regularly treated to an array of coupons to enhance their purchasing power. For instance, new app users are invited to revel in a flat 10% off on their first in-app order, simply by applying the special coupon DODuae at checkout.

Technologically savvy shoppers who choose to harness the convenience offered by the DODuae can unlock an exclusive 15% off sitewide with the use of a verified promo code, fostering significant savings across a multitude of categories.

Beauty enthusiasts are not left behind, with coupons enabling savings of up to 80% off on selected beauty products. This is an ultimate invitation for shoppers to indulge in their favorite beauty items for less.

The allure of coupon DODuae extends to their clearance sale, where fashion-forward individuals can grab up to a 70% discount on a range of products. It's a true treasure trove for bargain hunters aiming to revamp their wardrobes without breaking the bank.

• For those maintaining a watchful eye on their budgets, the Budget Store offers an impressive assortment of deals, with prices ranging between AED 1 and AED 10.
• Lingerie connoisseurs will be delighted to find pieces starting from as low as AED 3, emphasizing affordability without compromising on style.
• In addition, customers spending over AED 100 can benefit from free shipping, ensuring that their shopping experience is both cost-effective and convenient.

The unparalleled value is further extended through coupons spotlighting exclusive events such as Black Friday and Cyber Monday, where discounts have historically soared up to 80% off, hinting at the potential for future savings extravaganza during such events at DODuae.