ACE promo code - May 2025 - Picodi United Arab Emirates

General data about ACE

ACE | Official Online Store offers a diverse range of products for home, garden, hardware, and furniture needs. Focusing on innovation, quality, and customer satisfaction, the online platform provides a convenient shopping experience with features such as Shop with Drive Thru and free delivery on orders above AED 99 sold & shipped by ACE.

Product assortments include:

1. Outdoor & Garden: Garden Sheds, Barbecues & Grills, Gazebos & Shading, Outdoor Dining Sets, Outdoor Sofa Sets
2. DIY & Tools: A wide range of tools and equipment for various do-it-yourself projects.
3. Electronics & Appliances: Large Appliances and various gadgets to enhance living spaces.
4. Homeware & Furniture: Elegant and functional pieces to furnish living spaces.
5. Painting & Decorating: Supplies to refresh and personalize interior and exterior decor.
6. Car Care: Maintenance products to keep vehicles in top condition.
7. Pets: Essentials for pet care and comfort.

ACE - how to complete a complaint and make a return?

Returns & Refunds Policy

• Any item can be returned within 30 days from the date of purchase.
• Returns must include the original proof of purchase, such as a receipt or tax invoice.
• Items must be in good and unused condition, in original sealed packaging with all paperwork, parts, and accessories.
• Refunds are issued via the original payment method.
• Certain electronics and items may be non-returnable or subject to a restocking fee.

Third Party Sellers

• Third party sellers' return policies may differ.
• Refer to the individual seller page for their specific return policy details.

Exclusions

• Non-refundable and non-exchangeable items include but are not limited to:
  • Special order or customized items (e.g., Paint, products sold per metre, cut timber)
  • Damaged or used items no longer in a sellable condition
  • Items by nature not suitable for return (video games, DVDs, CDs, bedding), perishable goods, and personal hygiene products
  • Installed and assembled items, except for faulty ones
• Delivery charges are non-refundable, except for faulty items.

Return Process

• Returns can be made at any ACE store in the UAE or by arranging a pick-up.
• Refunds or exchanges can be processed in-store.

Third Party Seller Returns

1. The product(s) must be in unopened/sealed condition.
2. Contact CustomerService@aceuae.com for assistance with third party seller returns.
3. Third party seller product(s) will not be exchanged or returned at ACE stores.
4. Dead on arrival or not functioning products will be exchanged or returned after verification.

Refund Process

• Refunds for online orders will be processed to the original payment method after item(s) are returned to the facility.
• For Cash on Delivery orders, the refund will be transferred to the bank account after the necessary form is filled and sent back.

VAT Refunds

• The VAT amount will be included in the total refund amount, provided proof of purchase is shown during return.

International Returns

• Items shipped outside the UAE can still be returned within 30 days of purchase with adherence to the Returns & Refund policy, excluding shipping, handling, and related costs.

ACE - payment methods

Payment Methods:

• Online Payment via Debit and Credit Cards (Visa, AMEX and MasterCard)
• Cash on Delivery
• Card on Delivery (Debit/Credit Card Payments) - A request should be placed beforehand by calling Customer Care to ensure that the delivery team carries a POS machine.
• Al-Futtaim ACE Gift Cards - These can only be used for in-store purchases and cannot be redeemed online.

Delivery costs in ACE

Delivery Information

• Delivery Coverage: Delivery is available across the UAE within city limits. For Remote Area deliveries, it may take up to 3 to 5 working days.
• Delivery Timelines:
  • Orders weighing up to 30 kgs: Next working day
  • Orders weighing above 30 kgs or require assembly services: 1 to 3 working days
  • Drive Thru: Same-day pickup for orders placed before 4:00 pm
• Delivery Charges: Free for orders over AED 99. A Delivery Charge of AED 20 for orders below AED 99. Additional delivery charges may apply for large appliances and other items based on the delivery schedule and additional charges indicated by the brand and product.
• Assembly Charges: Items requiring assembly can be assembled at a nominal charge of AED 40 per item. For large appliances, different charges and conditions apply.

Drive Thru Service

• What is Drive Thru: A contactless, quick service that allows for the collection of Ace orders from the Dubai Festival City store without having to leave the vehicle.
• How to Use: Orders can be placed online and customers can select the Drive Thru option during checkout. Collection is available between 9:00 AM to 9:00 PM, 7 days a week.
• Payment for Drive Thru: Payment for Drive Thru orders must be made online during the purchase.
• Collection: Orders placed before 4 pm can be collected on the same day. For orders placed after 4 pm, collection within 24 hours. Customers need to book a Drive Thru collection time slot after receiving a confirmation email.

What promo codes and promotions does ACE offer?

Shop smarter this season with incredible promo codes at ACE. Customers can revel in the delight of securing a 10% discount on a variety of items using specific promo codes. For example, using the ACE promo code 'Reveal the CodeODI' at checkout can lead to significant savings on homeware and furniture.

DIY enthusiasts can similarly benefit from a flat 10% off on DIY essentials and tools by using the code. These promo codes extend to outdoor & garden items, offering patrons of ACE the chance to revitalize their exterior spaces without overstretching their budgets.

More comprehensive promo codes are found in the exclusive 10% off on various products across ACE, although it's important to note that these do not apply to big & small appliances. Electronic devices too, except for those exclusions, can be snagged at a 10% markdown, ensuring tech lovers also get their share of deals.

Highlighting their seasonal promotions, ACE doesn't stop at promo codes; they offer slashing prices in their sales, like up to 75% off hardware, tools, and appliances. And for those who surpass the spending threshold, ACE also offers a bonus of free delivery, adding further value to your shopping spree.

Interested shoppers must stay alert for these promo codes as they change regularly and often coincide with massive sales such as Black Friday, Cyber Monday, and exclusive ACE events. These discounts present a wonderful opportunity for customers to indulge in premium products without paying the full price