Serene Air voucher - September 2026 - Picodi Pakistan

Data about Serene Air

Serene Air offers a variety of services to cater to the diverse needs of its passengers.

• Safety Measures: During the COVID-19 pandemic, Serene Air implemented precautionary measures such as:
  1. Providing masks at the airport for passengers.
  2. Placing sanitizers from check-in to the boarding lounge.
  3. Checking the temperature of every passenger before boarding.
  4. Ensuring the crew is equipped with Personal Protective Equipment (PPE).
  5. Sanitizing and spraying passengers' luggage upon arrival.


• Charter Flight Services: Available for passenger and cargo by contacting charter@sereneair.com.


• Customer Care: Offers various contact methods including a feedback form, live chat, UAN: 051-111-737-363, WhatsApp, and email at customeraffairs@sereneair.com.


• Group Booking: Provides discounts for groups of 10 or more through groups@sereneair.com.


• Corporate Services: For corporate partnerships, reach out to salesupport@sereneair.com.


• Fleet Information: Serene Air's fleet includes:
  1. Boeing 737-363 NG with variations in economy capacities.
  2. Airbus A330-200 with 275 economy capacity and 24 SerenePlus capacity.


• Cargo Services: For cargo services inquiries, contact cargo@sereneair.com.


• Branding Services: Offers co-branding and sponsorships through branding@sereneair.com.


• Lost or Mishandled Baggage: Passengers must fill out the "Baggage Claim Form" and follow the detailed procedure for missing/delayed baggage claims.


• Schedule Maintenance: Information on the booking portal's maintenance schedule is provided for passengers' convenience.

Serene Air also regularly updates its Serene Deals offering discounted fares to various destinations with specific terms and conditions (T&C apply).

• Destinations include cities like Karachi, Islamabad, Lahore, Peshawar, Quetta, Dubai, Sharjah, Riyadh, Medina, and Jeddah with varying economy fares.

Additional services provided by Serene Air are:

• Lost baggage
• Cargo services
• Charter services
• Agents live chat
• Customer care
• Group bookings
• Branding services
• Corporate services

Serene Air has received accolades such as the Brand of the Year 2020, Consumers Icon Award 2021, and Consumers Icon Award 2022.

Contact options include a 24/7 live chat, UAN: 111 737 363, and WhatsApp: +92 3111 737 363.

How to cancel a booking in Serene Air?

Refund and Exchange Policy at Serene Air

• Lost or Mishandled Baggage:
  1. MISSING/DELAYED: Claims must be submitted within 14 days from the date the baggage should have arrived.
  2. Baggage identification tag must be produced to file a claim.
  3. SereneAir assumes no liability for valuables in checked baggage.
  4. For more information or support: ll@sereneair.com
• International Refund and Change Charges:

  China:

  • Before flight Departure / After Flight Departure Refund Charges and Change Charges are segment-based penalties.
  • Actual charges vary based on flight direction (e.g., PAK to CHN or CHN to PAK).

  United Arab Emirates:

  • Refund Charges and Change Charges specified for flights from PAK to UAE and UAE to PAK.
  • Penalties are time-specific, ranging from within 48 hours to more than 120 hours before the flight.

  Kingdom of Saudi Arabia:

  • Differentiated Refund Charges and Change Charges depending on time frames and direction of travel.
  • All tickets are subject to segment-based penalties.
• Domestic Refund and Modification Charges:
  • Charges vary depending on time before departure and whether the modification or refund is requested before or within 48 hours.
• Serene Plus - Domestic:
  • Modification and Refund Charges/Segment outlined for time-specific periods before flight departure.
• Refund Conditions:
  1. Tickets are non-transferable and non-endorsable.
  2. All tickets expire 29 days from the flight date.
  3. Expired tickets hold no value for refund, cancellation, or change.
  4. Change fees apply along with any fare differences.
  5. Refund charges are waived in the case of the passenger's death.
• GDS - International Penalties:
  • Specified Cancellation/Refund Penalties and Change/Reissue Penalties for both before and after departure.
  • GDS penalties are per coupon/segment.
• Serene Plus - Domestic - GDS Penalties:
  • Penalties for modifications and refunds on domestic GDS bookings specified.

Important Notes:

• Refunds must be applied for within the ticket's validity period.


• Waivers on penalties are applicable under specific delay and rescheduling circumstances for domestic and international flights.
• The ticket must be reissued on the same or higher fare class, as downgrading is not permitted.
• Cancellation before applying for an auto refund is required.
• Penalties are applied per coupon/segment and may vary with dollar exchange rates.

Auto-Refund On GDS:
For automated refunds, certain conditions must be met, including cancellation of segments, mention of RA numbers for previous requests, and handling of No Shows on the departure day.

What are the payment options in Serene Air?

Credit Card Policy

• The original Credit Card used for the purchase of the air ticket must be shown at the time of check-in along with the card holder photo identification.
• If the person, whose name appears on the Credit Card, is not the travelling passenger then he should possess the following:
  1. A copy of the photo identity of the credit card holder, signed/verified by the credit card holder.
  2. The passenger shall also present his/her own photo identification at the time of check-in.
  3. For more convenience, passengers are requested to get the verification of credit card done in advance through airport/city ticketing office of SereneAir. The above documents will be needed for verification.

What promo codes and promotions are available in Serene Air?

Travelers looking to fly with Serene Air are in for a treat with a multitude of attractive offers and promo codes to help save on their trips. Whether you are traveling alone, with a special person, or as part of a larger family group, Serene Air has something for everyone.

One of the standout offers is the 50% off for disabled persons, also extending a 25% discount to an accompanying attendant. This generous offer ensures that travel is more accessible and affordable for those requiring special assistance and their caregivers.

• A 10% discount is available for Silkbank's Platinum & Gold credit card holders, enabling savvy shoppers to save on their purchases.
• Senior citizens over the age of 70 can benefit from a 10% reduction in fares, making it easier to travel and connect with loved ones or explore new destinations.
• For families, voucher Serene Air includes tailored discounts when booking for groups of three or more, encouraging family adventures and shared experiences.
• Special kids fares are also a part of the mix, with Serene Air recognizing the importance of affordable family travel.
• No specific promo codes are needed to unlock savings, as discounted rates are applied directly to purchases.

While specific promo codes come and go with promotional periods, it's worth noting that seasonal events such as Black Friday and Cyber Monday also present opportunities to grab hefty discounts with Serene Air. Be sure to keep an eye out for promo codes Serene Air to make the most of these time-sensitive deals.