Naruko promo code and coupon - Black Friday 2025 - Picodi Philippines

Naruko - how to complete a complaint and make a return?

Partial Refund Proposal from Seller is a process where sellers can offer a partial refund to the customer instead of the customer returning the item. This option becomes available upon the seller reviewing the customer's Return Request.

When can sellers send partial refund proposals?
Sellers can send a partial refund proposal after they have reviewed the customer’s Return Request. Customers are notified of such a proposal and can view it on the Return Detail Page. Customers have to respond to the partial refund request within 2 calendar days to either approve or reject the proposal. If no response is provided within this timeframe, the request will expire, and the original return process will resume.

• If the partial refund proposal is accepted, the customer will be refunded without having to return the item. Notifications are sent out informing the customer of the proposal, which can be found on the Return Detail Page.
• If the partial refund proposal is rejected, the customer should click on “Proceed to Return” to continue with the original return process. Once the original process is resumed, the customer should proceed to pick up or drop off the parcel according to the selected return method.

Forgetting to respond to the partial refund proposal
If the customer forgets to respond to the seller’s partial refund request within the given 2-day window, the request will expire. Consequently, the customer will need to continue with the original return process by picking up or dropping off the item based on the originally chosen return method.

What payment methods does Naruko accept?

To bring you the best online shopping experience, a variety of payment methods are available:

• Cash On Delivery (COD): Pay for items only when they are delivered. Note that COD is available for orders below Php 25,000 and might not be available in some areas due to geographical restrictions. Exact payment amount preparation is recommended as delivery agents may not have change.


• Lazada Wallet: A seamless and secure cashless payment method. Activation of Lazada Wallet is required for use.


• GCash: Securely pay using GCash by selecting it as the preferred payment option on the Select Payment Method page. First-time users will be redirected for authentication.


• Credit / Debit Card: Accepts all major international and local credit and debit cards supported by VISA, Mastercard, JCB, and American Express.


• Installments:
  1. BDO Installment: BDO Credit Card installment plans ranging from 3 to 36 months for cardholders. The minimum purchase for BDO Installment is Php 3,000.
  2. Non-Credit cardholder installment plans: Installment plans for Non-Credit Card Holders are available through various financial services such as LazPayLater, Billease, InvestEd, TendoPay, Cashalo, UnaPay, Plentina, and Flexi Finance.


• Maya: Pay using the e-Wallet "Maya" (formerly PayMaya) by selecting it as the payment method during checkout. First-timer users will undergo a redirect for the account login.

To select a payment method during checkout, follow these steps:

1. After clicking "Buy Now" or "Add to Cart".
2. Select "Place Order" to view payment options.
3. Choose the preferred payment method and click "Confirm Selection".

Delivery costs in Naruko

Delivery Methods at Naruko:

• Serviceable Areas: Delivery is available to all serviceable areas within the Philippines. In the event of any geographical restrictions, customers will be notified via SMS or email.


• Delivery Partners: The delivery partners include Lazada Express (LEX), Ninja Van, Entrego, Ximex Delivery Express, JRMT, and QDX. Partners are assigned based on the customer's location to optimize delivery times.


• Office Delivery: Orders can be delivered to office locations provided they have been added to the customer's shipping address in their Address Book.


• Multiple Items to Different Addresses: Orders with multiple items cannot be split and delivered to different addresses. For delivery to various addresses, separate orders should be made for each address.


• Delivery Schedule Requests: Customers cannot request specific delivery schedules as deliveries are based on the courier’s agenda. An authorized representative should be available to receive orders if the customer is unavailable.


• Speeding Up Delivery: Express delivery is not currently available due to local quarantine measures. When available, it covers same-day delivery for orders made before 1 PM and next-day delivery for orders made after 1 PM in certain locations. The locations include:
  • Greater Metro Manila areas such as Makati, Taguig, Paranaque, Pasay, and others.
  • Specific areas in Laguna, Cavite, and other selected regions as outlined.


• Express Delivery Eligibility: Express Delivery applies to items sold and fulfilled by Lazada, assuming they weigh no more than 3kg and the dimensions do not exceed 25cm x 25cm x 25cm. Additional fees start at Php 76 and may vary.


• Pick-up Option: There is no option to pick up orders at the Lazada office. Delivery is restricted to home and office addresses registered on the Lazada app, or through Collection Points.

Naruko promo codes - what types are there?

Shop Naruko offers a wide array of deals and promo codes that customers can utilize to save on their skincare purchases. You can enjoy up to 44% off on selected products, specifically on the AM+PM skincare line, which has been reputed for its effectiveness. Those looking for new skincare products can benefit from promo code that offer up to 31% off on new arrivals.

For customers who are interested in targeting specific skin concerns such as acne, Naruko have tailored promotions for the Tea Tree series. These promo codes are perfect for those who want to embark on a targeted skincare regimen without spending a fortune.

• Grab promo code that provide up to P150 off on selected picks when spending a minimum amount.
• Discover special deals up to 30% off on various Naruko Sale Items to enrich your skincare routine.
• Buy mask sets at an exceptional price of only P199, taking advantage of the promo code.
• Bundle purchases are another way to save, as Naruko promotes cost-efficient combos which are obtainable via promo codes.
• Stay tuned for monthly offers, as Naruko brings forth unique promo code with substantial savings potential.

While you're shopping for these amazing products, don't forget to look out for additional promo codes that are frequently updated to provide the best value for your skincare investment.