Pantaloons offer - July 2024 - Picodi India

General data about Pantaloons

Pantaloons is a vibrant retail store offering a wide array of fashion clothing for women, men, and kids. Catering to a diverse customer base, the store presents an entire collection that encompasses the latest trends and classic styles, ensuring there is something for everyone.

The assortment available includes:

• Women's Clothing: A selection of ethnic wear, western wear, activewear, formal wear, and casual clothing.
• Men's Apparel: From formal suits to casual t-shirts, jeans, and ethnic outfits.
• Kid's Fashion: Trendy and comfortable attire for young boys and girls.

To further enhance the shopping experience, Pantaloons offers additional services such as:

• GREENCARD: A loyalty program providing exclusive benefits and offers.
• GIFT CARD: An ideal gifting solution that allows recipients to choose their preferred items.
• STORE LOCATOR: An online feature to find the nearest Pantaloons retail outlet.
• TRACK ORDER: An efficient order tracking system for online purchases.
• STORE MODE: A unique feature allowing customers to shop online from the selected local store inventory.

No products are found to be in the online cart, indicating a clear cart ready for new selections. Customers are encouraged to explore the latest styles and make purchases through a seamless shopping experience.

Pantaloons – how to complete a complaint and make a return?

Returns and Refunds Policy at Pantaloons:

• Returns Initiation: To initiate a return, log in to the pantaloons.com account, go to “My Orders,” select the order and click on returns. This must be done within 30 days after delivery. For assistance, call 1800-103-7527.
• Pick-up Process: After initiating a return, it takes 3–5 working days for a pick-up arrangement. Customers should ensure items have tags intact and are properly packed, with the order number mentioned on top.
• Self-ship Option: If reverse pickup is unavailable, customers may be asked to self-ship. A maximum of Rs. 200 will be reimbursed in the form of Pantaloons Credits for shipping costs.
• Exclusions: Pantaloons.com purchases cannot be returned in-store. Additionally, returns of intimate products like lingerie, briefs, boxers, and masks are not accepted due to hygiene concerns, except in case of wrong color/pattern/design received.
• Cash on Delivery (COD) Refunds: For COD orders, refunds are provided only in Pantaloons Credits, not in bank accounts.
• In-Store Purchases: Products bought at physical stores can be returned at the store for an exchange or credit voucher.
• Refunds Modalities:
  • Card and Online Payments: Refunds for online payments are processed to the original payment source within 3 to 5 days after the items are picked up.
  • Other Payments: For COD/Greencard points/e-Gift Voucher/Pantaloons Credits, refunds are credited to Pantaloons Credits within 24 to 48 hours.
• Return Rejection: If a picked-up item fails to meet the quality check criteria (tag, color, usage status, product description, and EAN code), the pick-up will be rejected. Customer care should be contacted in case of disputes.
• Pantaloons Credits: These are brand credits issued for COD returns or by customer choice for prepaid returns. Pantaloons Credits can be used for future purchases online or in stores.
• Cancellation of Return Request: If customers decide to keep the product, they need to contact customer support to cancel the pickup.
• Non-returnable Situations: Returns are not possible if items are used or damaged, tags are removed, or for essential product categories due to hygiene reasons.
• Beauty Product Returns: Personal care product returns or exchanges are not accepted unless the product is defective, damaged, expired, or wrong. Claims must be made within 7 days from delivery with required images.
• Refunds Timeline: Refunds are initiated after pick-up, within 24–48 hours. For self-ship options, refunds proceed after the item clears a quality check.

In what ways can you pay for purchases in Pantaloons?

Payment Methods at Pantaloons

Pantaloons offers several payment options for purchases:

• Credit & Debit Cards
• Net Banking
• UPI
• Paytm Wallet
• COD (Cash on Delivery)
• Greencard points
• E-Gift Voucher
• Pantaloons Credits

Online Payment Partners

Online payments are processed through payment gateways like PayUbiz, ensuring secure, encrypted connections.

For net banking, the following banks are supported:

1. Andhra Bank
2. Bank of Maharashtra
3. Corporation Bank
4. IDBI Bank
5. J & K Bank
6. Oriental Bank of Commerce
7. The Bank of Rajasthan
8. Axis Bank
9. Canara Bank
10. Federal Bank
11. Indian Overseas Bank
12. Karnataka Bank
13. Punjab National Bank
14. Union Bank Of India
15. Bank of Baroda
16. Central Bank of India
17. HDFC Bank
18. IndusInd Bank
19. Karur Vysya Bank Limited
20. South Indian Bank
21. Vijaya Bank

To make a net banking payment:

• Select Net Banking as the payment mode during checkout.
• On the banking site, input the Net Banking User ID and Password.
• Complete the transaction password to authorize payment.

Cash on Delivery (COD)

For COD payments, orders can range between INR 500 to INR 5000.

Gift Vouchers

Electronic Gift Vouchers (E-GV) can be purchased within the Pantaloons App or through the link provided. GVs are available from INR 100 up to INR 3000. However, only one EGV can be redeemed per order. If an EGV is used, ensure the total order value is equal to or greater than the EGV's worth; the remaining value will lapse if it’s not fully utilized.

Mobile Payments

Credit/debit card and internet banking payments can also be made through Pantaloons' mobile site.

UPI Payment for COD Orders

For COD orders, a scannable QR code can be requested from the Delivery Partner to make a UPI Payment.

What are the delivery costs and methods in Pantaloons?

Once an order is placed on Pantaloons, it is shipped through various reputed logistic service providers. Customers are informed about their order shipment details via Email and SMS, which includes the courier partner’s details and an Air Waybill (AWB) number. A tracking link is also provided for real-time updates on the shipment.

Shipping charges apply to orders where the amount payable is below a certain threshold. A charge of Rs. 100 is applicable to all orders that fall under this threshold. For orders that amount to Rs. 1000 and above, the shipping charges are waived off.

The delivery process involves Pantaloons' logistic partners, who are responsible for picking up the product and delivering it to the customer's doorstep.

The estimated delivery time varies depending on the location. It typically takes:

• 3–5 days for metros & Tier 1 cities
• 5–7 days for certain Tier 2 & Tier 3 cities
• A minimum of 7 to a maximum of 10 days for areas in North East India & J&K etc.

International delivery is not available currently, and purchases can only be made for delivery within India.

Delivery serviceability by pin code can be checked by entering the pin code on the product view page. If a pin code is not serviceable, customers will be notified.

Some pin codes may not be serviceable due to restrictions by the government or logistic issues. Efforts are being made to service more pin codes. If a customer's area is currently not serviceable, they are encouraged to check back at a later time.

Post-order placement, no additions can be made to the order. However, another order can be placed for additional items.

An order is normally dispatched within 24–36 hours of order receipt. In certain circumstances, there may be a delay, and dispatch can take 72–96 hours. Customers will be kept informed via SMS in such cases.

Although the goal is to deliver all products together, orders may arrive in multiple shipments if items are located at different warehouses.

Order status can be tracked through the 'My Account' section under 'My Orders'.

Open delivery is not offered, and the product cannot be checked before acceptance. However, the return policy allows for the return of products if not satisfactory.

If a delivery is missed, up to three delivery attempts will be made. If all attempts fail, the shipment is returned to the sender.

If no delivery attempt notification was received and an order is marked as 'return to origin', customers should contact customer care via email at customercare@abfrl.adityabirla.com or call on 18001037527.

In case a delivered product’s packaging is tampered or torn, it is advised to reject the delivery and contact customer care for assistance.

If an incorrect, unbranded, or dirty product is received, customers should capture images of the product and email customer care for prompt resolution.

Should there be any discrepancy, such as a missing product or part thereof, despite the invoice showing the correct billed amount, customers should report the issue via email within 24 hours of delivery for assistance.

All beauty products shipped have a minimum shelf life of six months to ensure customer satisfaction. If an expired product is received, contact should be made with customer care along with the relevant images within 7 days from the date of delivery.

All beauty products sold are guaranteed to be 100% authentic and sourced directly from the brands or their authorized dealers.

What offers and promotions are available in Pantaloons?

Pantaloons is a powerhouse of fresh fashion and innovation, boasting a diverse range of apparel and accessories. Currently, a variety of offers are available, providing savvy shoppers with an opportunity to enjoy significant savings. For instance, new customers can utilize a special offer Pantaloons to receive 10% off on their first purchase of Rs. 1599, enhancing their shopping experience right from the start.

Those who prefer using mobile applications for their shopping can take advantage of the offer Pantaloons exclusively for app orders, granting them an extra 10% discount on their first app purchase. This promotion is specifically tailored to cater to the convenience of app users.

For daily deals, Pantaloons has an offer Pantaloons that enables customers to acquire selected items at discounts of up to 60%. Such offers are perfect for bargain hunters looking for high-quality products at reduced prices. Moreover, men's fashion is not left out with an exclusive offer Pantaloons on jeans for men, providing up to a 60% price reduction.

Accessory enthusiasts can also indulge in the fashion bonanza with the offer Pantaloons granting up to 55% off on handbags. This offer requires no special codes, making it incredibly easy to access.

• Additional offers include enticing January Promo Offers at Pantaloons
• Customers can also enjoy free delivery on certain purchases
• Promotions such as Rs.1500 off select orders with a offer Pantaloons
• Seasonal offers, like 20% off sitewide during Diwali
• Special occasions such as Dussehra, Cyber Monday, and Black Friday also feature unique offers and promotions

Keep in mind to check back regularly for the latest updates on offers to maximize your savings at Pantaloons.