SmarTone voucher code - August 2026 - Picodi Hong Kong

General data about SmarTone

SmarTone is a comprehensive telecommunications retail store, offering an array of products and services. Catering to personal, business and investor needs, the store ensures that customers enjoy a variety of offerings in the digital space.

Smartphone Selection and Accessories
SmarTone's online store boasts a wide range of smartphones, including the latest models from top brands such as Apple and Samsung. The Apple Special Section offers the newest iPhones, iPads, and Apple Watches, including trade-in services. For Samsung enthusiasts, an exclusive section features the latest smartphones, tablets, and accessories, along with exclusive device offers that come with or without plans.

Data Plans and Value-Added Services
The shop provides various 5G and 4.5G service plans along with prepaid card options. The 4.5G plans come with attractive offers like complimentary monthly roaming data for mainland China and Macau. In addition, services such as roaming, network security, and entertainment options are available to enhance the mobile experience.

Broadband and Home Services
SmarTone is not limited to mobile services but also offers 5G private broadband services, which serve as a new generation solution for home internet needs. The SmarTone Home 5G broadband and fiber broadband services ensure fast and reliable internet connectivity at home.

Travel Services
For those who travel, SmarTone provides roaming data packages that offer multiple days of unlimited data, ensuring connectivity is maintained abroad.

Customer Benefits and Support
The newly upgraded SmarTone CARE App presents a range of considerate services and a customizable interface, perfect for keeping up with exclusive offers and the latest news. Customers can also earn points through the SmarTone Plus membership program by using the online store.

Handset Discounts and Offers
SmarTone subscribers can enjoy special discounts on selected handsets within their contract period. Additionally, promotions such as free delivery for purchases over a specified amount and loyalty points for every expenditure made through the online store add extra value to customer purchases.

Subscription and Account Creation
Customers have the opportunity to subscribe to the SmarTone newsletter and receive an instant discount on accessories. Account creation is simple and helps in availing of various offers during checkout.

Online Shopping Ease
Shopping online with SmarTone is not only about convenience but also about making informed choices with descriptions and offers on a wide range of hot-selling smartphones and authentic accessories from various parts of the world. The delivery options are straightforward, giving customers control over their purchase process.

How to return an order in SmarTone?

Acceptance of Orders

• Orders must satisfy several conditions, such as being 18 or older and providing valid data.
• Orders are subject to stock availability and the company's discretion to refuse any order.
• Only orders for delivery within Hong Kong will be accepted.

Cancellation and Refund for Purchased Product

• Cancellation requests are subject to certain conditions, including the packaging of products not being opened.
• Cancellations must be made before pickup deadlines or within 7 days of delivery, accompanied by the official receipt.
• Unsuccessful delivery due to incorrect address or customer's fault may result in cancellation and a possible Restocking Fee.
• Refunds are processed within approximately 7 working days and may be returned to credit cards or as Store Credit in the customer's My Wallet.

Risk of Loss or Damage

The risk transfers to the customer upon delivery to the provided address, regardless of whether the customer physically receives the product.

Change of Order and Exchange of Product / Service Plan / Service

• No changes to the product/service plan can be made once an order is confirmed.
• Exchanges for damaged on arrival products are valid for 7 days post-delivery, except for products directly from some suppliers like Apple or DJI.
• The company may at its discretion provide an exchange or a refund.

Appointment, Delivery, and Pickup Services

• Dates quoted for pickup/delivery are estimates only and are not guaranteed.
• Delivery addresses have 3-7 extra working days for order fulfillment in remote areas.

Warranty

• Some products come with a Supplier Warranty. In the case of issues, customers should contact the supplier directly.
• Products are subject to the warranty from the date of purchase.

Limit of Liability

The company is not liable for losses such as lost profits or consequential loss, unless personal injury or death due to the company's negligence.

Terms and Conditions for Promotional Offers

• Cancellation and refund for purchased products may not apply to items involved in special promotions.

Monthly Special Offers

• Products on monthly special have their terms, can't be returned or refunded, and are subject to stock availability.

SmarTone - available payment methods

• Payment Methods:
  • Credit Cards: Accepted credit cards include Visa, MasterCard, Union Pay and American Express.
  • Store Credit: Customers may use Store Credit available in their My Wallet to pay for purchases.
  • Wallet Services: Accepted wallet services include Octopus, PayMe, AlipayHK, WeChat Pay HK, and BoC Pay (BoC Pay is applicable on desktop web only).
  • Virtual credit cards are not accepted.
  • Price differences due to exchange rates or other charges incurred by the customer's credit card issuer will be borne by the customer.
• Prices are quoted in Hong Kong Dollars unless otherwise specified.
• For handset pre-order or booking an appointment for Services, payment must be made by valid credit card, Octopus, PayMe, AlipayHK, WeChat Pay HK or BoC Pay.
• If a customer's My Wallet Store Credit cannot cover the entire purchase, the remaining balance must be paid with one of the valid methods mentioned.
• Refund Policy:
  • Refunds are offered to the customer's original payment method.
  • Store Credit will be refunded to My Wallet.
  • If a purchase is made with multiple payment methods, corresponding refunds will be issued to the respective payment methods.
  • All Refunds are non-transferable and non-redeemable for cash.
• Restocking Fee: May be charged under specific circumstances detailed in the Terms and Conditions.
• Order / Booking Number: Generated for every successful payment transaction.
• In case of errors in transaction amount or any issues during the payment process, the customer should contact SmarTone to confirm the status of the payment.

Delivery costs in SmarTone

The methods of order delivery at SmarTone Online Store include several options detailed in the terms and conditions. An overview and specifics of these delivery methods are outlined as follows:

• Pickup of Product at the Company's Stores: Customers may choose to pick up their order at specified SmarTone store locations. The terms include that the product must be picked up within a certain timeframe and the customer or an authorized person is required to check the products before signing the official receipt. No returns or refunds will be entertained post-signature.


• Appointment for Subscribing a Handset Bundled Plan: Customers can make an appointment to subscribe to a handset bundled plan at the Company’s stores. A deposit may be required to secure this booking.


• Home Delivery: SmarTone offers a home delivery service for products to addresses in Hong Kong. However, the Company reserves the right not to deliver to specific addresses, and delivery to outlying islands and remote areas may require additional working days. Delivery fees may apply and vary depending on the designated delivery area.


• Risk of Loss or Damage: The risk transfers to the customer upon physical delivery of the product to the customer-specified address. For software products, intellectual property rights stay with the applicable owners or licensors even after delivery.


• Change of Order and Exchange of Product / Service Plan / Service: Upon confirmation, no changes to the product(s), service plan(s), and associated items are accepted. Damaged products may be eligible for exchange within seven days of delivery, but several exceptions apply. This does not include Apple & DJI products. Other terms for exchange are also specified.


• Cancellation and Refund for Purchased Product: Cancellation requests are only considered under specific conditions and within a defined timeframe. Refunds, if applicable, are processed within approximately seven working days. The refund method depends on the original payment method used by the customer.


• Delivery Fee: Unless specified otherwise, customers must pay a delivery fee depending on the address provided and the current rate card at the time of delivery. An additional fee may apply if incorrect delivery information is provided.


• Additional Delivery Time: Delivery during festive seasons and public holidays may incur additional delivery time. This also applies to outlying islands and remote areas.

Additionally, SmarTone requires an agreement to the use of cookies for tracking purchases and insists on enabling these in the web browser for the proper functioning of the online store. Personal information collected through this process is addressed in accordance with SmarTone's Privacy Policy.

What are the existing promo codes and promotions in SmarTone?

SmarTone provides an array of offers and promo codes to ensure their customers can enjoy quality products and services at more affordable prices. Customers keen on cutting costs can take advantage of several exciting deals. For instance, referring a friend to SmarTone could result in earning up to $600 in monthly fee rebates, an offer that both the referring customer and the referred friends can benefit from.

Downloading the SmarTone app introduces a slew of conveniences, such as one-touch account management and weekly exclusive offers, without the need for any promo codes. Tech enthusiasts looking to get their hands on the latest gadgets can secure the new iPhone 15 through SmarTone's promotional offers.

For those who subscribe to SmarTone's newsletter, there's an enticing incentive where members receive a HKD100 off on accessories, adding yet another way to save without scouring for promo codes. While promo codes might not be necessary for every deal, they certainly enhance the shopping experience during various promotions throughout the year.

Additionally, SmarTone has promotions that spotlight their 5G products. Customers interested in the latest in mobile technology can learn about 5G while also discovering exclusive benefits associated with these cutting-edge products.

• Refer friends and receive up to $600 in rebates
• Exclusive weekly offers through the SmarTone app
• New iPhone 15 acquisition deals
• HKD100 off on accessories for newsletter subscribers
• Get to know about 5G and avail of associated benefits

Even without promo codes, SmarTone customers can approach every month with the assurance of substantial savings on a variety of products and services. Indeed, whether it's through referral rebates, app downloads, new product launches, newsletter signups, or informational promos on 5G, value is always just around the corner.