Garden Express coupon - May 2024 - Picodi Australia

Garden Express – what do we know about it?

Garden Express is recognized as Australia's largest online and mail order garden supplier, offering a wide range of garden essentials to create beautiful gardens. From flowering bulbs, landscaping trees, shrubs, ground covers, indoor plants, bonsai, succulents, roses, edible produce plants, seeds, to quality gardening tools and accessories, these products are available across seasons and cater to various garden types.

Garden Express offers a comprehensive money-back guarantee. Customers experiencing issues can contact the company at 1300 606 242 within seven days of receiving their plants for a replacement, credit, or full refund as part of their 100% Guarantee policy.

Delivery service is nationwide, allowing access to the company's extensive inventory. Customers are advised to place orders through the Garden Express website for the most current stock availability.

• Bulbs: A variety of bulbs including spring-flowering, such as Daffodils, Hyacinths, Tulips, and autumn-flowering like Belladonna Lilies, Nerines.
• Edible Produce: Ranging from berries to fruit vines and certified seed potatoes.
• Trees, Shrubs & Grasses: Climbing plants, flowering shrubs, foliage plants, and more.
• Perennials: Organized by blooming seasons for year-round gardening.
• Roses: Brindabella, Climbing, David Austin roses among the selection.
• Seeds: Flower, herb, native, and vegetable seeds for garden cultivation.

To aid plant growth and maintenance, Garden Express also offers garden accessories, tools, and care products such as composting systems, fertilizers, garden structures, and propagation tools. Gardening apparel like Sloggers is available to ensure comfort while working in the garden.

The Monbulk, Victoria store of Garden Express is open to visitors for those who prefer in-person shopping, with customer service also reachable by phone Monday through Friday.

As a complete solution for Australian gardeners, Garden Express delivers diverse products for successful garden creation, emphasizing customer satisfaction and support.

Garden Express - how to complete a complaint and make a return?

Money-Back Guarantee & Returns Policy

Garden Express aims to ensure satisfaction and provides a policy addressing concerns with orders that arrive in suboptimal condition or are delayed. Customers are encouraged to contact Garden Express through email at info@gardenexpress.com.au or by calling 1300 606 242, Monday to Friday, for the quickest and most reliable service. Communication regarding complaints or return requests must be initiated within 7 days of receiving the order for claims to be acknowledged.

Customers are advised not to dispose of any items until they have contacted Garden Express, as photos or additional information may be required to process a replacement, credit, or refund. Authorized returns must be sent back in their original condition along with the customer’s name, address, and Reference/Invoice number.

Extended Guarantee

Since live plants and bulbs can be influenced by factors beyond the control of Garden Express once delivered, such as climate, soils, and growing conditions, there is no guarantee of success. Customers are recommended to follow the growing instructions provided by Garden Express for optimal chances of growth. Should there be issues with the variety or color within the plant’s first growing or flowering season, communication with customer service is essential for eligibility for a replacement, credit, or refund.

Guarantee Terms & Conditions

Returns cannot be accepted once an order has been shipped if the customer has ordered the wrong plant or changed their mind. Products sold as discounted 'end-of-season' stock are exempt from the money-back guarantee.

Warranties for garden accessories or hard goods are limited to individual manufacturers’ warranties, and Garden Express will act on behalf of the customer where possible. Claims for orders placed with incorrect addresses and thus delayed, or for goods left unattended and subsequently stolen, are not covered by the guarantee.

Customers must not discard any items before speaking with the customer service team as proof such as photos or additional information may be necessary to support their claim.

• Contact via email: info@gardenexpress.com.au
• Contact via phone: 1300 606 242
• Address for returns: Garden Express, 470 Monbulk Road, Monbulk, VIC 3793

In what ways can you pay for purchases in Garden Express?

Payment Methods Accepted at Garden Express:

Garden Express provides several options for making payments for purchases made through their platform:

• Credit Cards: A variety of credit cards are accepted, including Visa, MasterCard, Diners Club, and American Express for direct card payments.
• PayPal: Customers can use PayPal to facilitate their payment, and it is possible to utilize PayPal without having a PayPal account. PayPal allows payments through multiple channels, including debit accounts and credit or charge cards.

Payment Options:

• Visa
• MasterCard
• Diners Club
• American Express
• PayPal (with or without a PayPal account)

Please note, for any issues experienced with the eWay payment gateway or PayPal during transactions, customers are advised to contact Garden Express directly for assistance.

Garden Express - delivery costs and methods

Garden Express provides a variety of delivery options to service customers across Australia, ensuring prompt and careful handling of orders. The standard delivery of most items is conducted via Australia Post, with larger orders being dispatched through StarTrack Express* courier services. Covering a vast majority of the country, only locations not served by these carriers, such as remote islands and certain territories, are excluded from delivery.

The basic delivery charge for standard items is $12.50 Australia-wide, regardless of the number of items**. For orders that include products differing from these standard items, such as larger pots or certain garden tools, additional delivery fees apply based on the nature and size of these items.

• Basic Postage $12.50: This rate applies to basic items excluding Roses, pots/grow-bags 120mm and larger, Bare-rooted Trees, Composting Buckets, and any items with individually specified delivery charges.
• Roses & Larger Potted Items $16.90: Orders that contain bush Roses, pots/grow-bags from 120mm up to 155mm, and Composting Buckets, among others, will be subject to this rate.
• Small Trees & Large Pots $25.50: Includes orders with Trixie Fruit Trees, Dwarf Fruit Trees, Lilac Trees, Standard and/or Patio Roses, and pots/grow-bags from 160mm up to 200mm.
• Large Items $35.00: Pertains to orders with Bare-rooted Trees, bagged trees, weeping roses, and pots/grow-bags larger than 200mm. There may be additional charges for deliveries to remote areas.
• Order Split Fee $5.00: If items within an order have different availability, there is an option to have currently available items delivered for an additional $5.00 freight charge.

For orders that span across different seasons, such as those including both Rose and spring bulb pre-orders, separate delivery fees for each season will apply. Additionally, Tasmania, Northern Territory, and Western Australia incur a $5.00 Quarantine Inspection Surcharge with each delivery due to complex quarantine requirements. If an order requires multiple deliveries due to quarantine restrictions, additional surcharges will apply.

Items may occasionally be back-ordered to prevent delays in the dispatch of other items in the order. Delivery times can extend during peak periods, such as after the release of a new catalog or during public holidays. Additional time should be allowed for deliveries to Tasmania, Northern Territory, and Western Australia.

Ease of access to shipping information and order assistance is available through customer service, operational Monday to Friday, with specified available hours for both telephone support and in-store visits. It's important to note that large items must be delivered to a street address, as couriers do not generally ship to PO Boxes or RSD addresses.

Terms and conditions of delivery are subject to change, and the Garden Express website outlines their full terms for further details. Orders are generally dispatched within 7-14 working days from ordering during busy periods, and this timeframe may vary.

What are the existing Garden Express coupons?

Garden Express provides a plethora of opportunities for garden enthusiasts to save on their purchases with attractive coupon Garden Express. For example, customers can find garden accessories discounted by up to 25%, making it the perfect time to stock up on essential items to spruce up their gardens. No special coupon are required to enjoy these savings.

In addition to the standard offers, the clearance sales are particularly noteworthy, with discounts soaring as high as 50%. This coupon Garden Express allows customers to access a wide array of gardening products at significantly reduced prices, and again, there's no need to enter any specific coupon to benefit from these deals.

For those looking to gift something green and growing, Garden Express offers gift vouchers starting from $25. This coupon Garden Express provides a thoughtful option for gifting, giving the recipient the freedom to choose their favorite plants or garden tools.

Furthermore, the store occasionally promotes massive discount events, like the January discounts where you can save huge without needing any coupon. Signing up for the newsletter also grants you five free color catalogues each year, encouraging you to bring more color into your life and garden.

Last but not least, for shoppers who prioritize peace of mind with their purchases, Garden Express offers a money-back guarantee. If you're dissatisfied with your purchase, you can take advantage of this coupon Garden Express to ensure that your money will be returned, subject to the store's return policy conditions.

It's worth noting that all these offers and coupon Garden Express are readily available without the need for special coupon, showcasing Garden Express's commitment to customer satisfaction and ease of access to great deals.