SUMMARY

What you will be doing:

The purpose of this role is to assist the Customer Support department in its daily activities in order to help the team deliver the best shopping experience. You will be helping us with live monitoring of our global website, making sure that everything works smoothly. You will be in contact with our partners to ensure all transactions are being counted correctly. From the first day, you will be involved in our work and you will have a real impact on it.

Responsibilities

  • Respond to customer questions and concerns
  • Updating our Help Center
  • Verify transactions and correctly assign them to users
  • Live monitoring of our platform
  • Performing ad hoc tasks to ensure a smooth shopping experience for our customers

What we expect

  • Motivated and willing to learn
  • You have very good communication skills in English and fluent Polish
  • Willing to work also weekends
  • Organized and motivated to work independently
  • You are fluent in any other major language than English (Spanish, Czech, Turkish, Russian, Romanian)
  • You have previously worked in a customer service centered role
  • You are passionate about Technology and E-commerce

Can't find a match? No problem.
You can still send us your resume at join@picodi.com

BENEFITS

There are a lot of reasons that make working at Picodi special.

Fun events after hours

Games, parties, dinners and trips from time to time – we really believe in team spirit.

Only valuable projects

No boring tasks, no useless work that goes unnoticed. We simply don’t waste time here.

Custom-made careers

Picodi leaders will invest their time to help you rapidly develop your skills and reach a next level in your career.

Attractive perks

Private health care, fresh fruits every other day, exclusive coupon codes… and even more such stuff in the future.

Flexible work hours

“Check in at 8:00 am. or else … ”

No. It’s also not what you can experience here.

No heavy corpo-like culture

Wondering about the dress code or how much space your box have?
Well, just forget it.