Marley Spoon discount code - April 2024 - Picodi Australia

General data about Marley Spoon

Marley Spoon is a prominent recipe and meal box delivery service based in Australia, offering an abundant and diverse selection of meal options to its customers. With convenience at the forefront, Marley Spoon delivers pre-portioned meal kits right to the doorsteps of individuals across Australia.

Elevating the home cooking experience, Marley Spoon provides over 70+ recipes every week, catering to a wide array of tastes and dietary preferences, including vegan, low-calorie, and family-friendly selections.

The company has recently expanded its offerings with the introduction of Market by Marley Spoon, a feature that allows customers to shop for their favorite ingredients, seasonal recipes, and ready-made meals, further simplifying the meal preparation process.

A commitment to sustainability is evident through Marley Spoon’s initiatives such as achieving Carbon Neutrality, encouraging Recycling, and providing transparent information via their Sustainability Report. They aim for low waste cooking by precisely measuring ingredients to avoid food wastage.

In line with creating a user-friendly experience, the service flaunts a flexible approach, allowing customers to plan ahead and make selections that fit their schedule. Subscribers can skip, pause, or cancel their orders anytime, providing the utmost control over their meal planning.

Marley Spoon has also integrated with Everyday Rewards, allowing customers to collect reward points with each purchase.

Engagement with the community is notable as Marley Spoon invites individuals to join an extensive network of 'Marley Spooners' who enjoy the shared convenience and taste that the meal kits have to offer. The company strives to continuously create recipes that resonate with and reward its clientele.

As for payment methods, Marley Spoon offers various options for seamless transactions. They also encourage community engagement through social media channels and provide user-friendly ways for downloading their services via popular app stores.

• 1Menu Options: Over 70 weekly recipes, vegan, low-calorie, and family-friendly.
• 2Market by Marley Spoon: Ingredients, recipes, and prepared meals available.
• 3Sustainability Practices: Carbon neutrality, low waste, and a comprehensive Sustainability Report.
• 4Customer Flexibility: Ability to skip, pause, or cancel orders.
• 5Rewards: Partnership with Everyday Rewards for collecting points.
• 6Community Engagement: Blog, social media interaction, and Ingredient Hub.

Finally, Marley Spoon is proud to assert its dedication to customer satisfaction and enthusiasm in delivering convenience and delight through its carefully designed meal kits and services, bearing the hallmark of quality.

2024 © MarleySpoon Ltd. All rights reserved.

Marley Spoon - how to complete a complaint and make a return?

At Marley Spoon, the policy regarding complaints and returns is outlined under their terms and conditions with specific attention paid to customer satisfaction and the handling of issues related to the delivery and condition of their products.

Refund Policy (Clause 11.1)

Customers who are dissatisfied with their product for legitimate reasons such as missing ingredients, a damaged box, or non-delivery are eligible for a refund. To qualify for a refund, customers must contact the customer service team within seven days of receiving the delivery. The determination of the legitimacy of the complaint is at the discretion of Marley Spoon, and as appropriate, a full or partial refund of the purchase price, or credits for future deliveries, may be provided.

The Terms specify that:
- The box must have been missing ingredients.
- The box must have been damaged.
- The box must not have arrived.

Complaints about the product need to be accompanied by evidence that the product delivered was not provided as it should have been. Communication regarding complaints or refunds is to be directed to the customer service team via either the provided email (contact@marleyspoon.com.au) or phone number (02 6145 2910).

Disputes (Clause 14.1)

Disputes are instructed to be lodged in writing, via email, providing details of the dispute. The specific email provided for such matters is contact@marleyspoon.com.au.

Notices (Clause 15.1)

Any notices to be provided by customers to Marley Spoon must be sent to the email address contact@marleyspoon.com.au. Notices will be considered properly served as follows:
- Immediately when posted on the Website.
- 24 hours after an email is sent.
- Three days after the date of posting of any letter.

In verifying the service of any notice, proof that an email was sent to the correct email address, or in the case of a letter, that it was properly addressed and mailed, is sufficient.

Risk and Title (Clause 9.1)

Risk passes to the customer at the time of delivery, however, ownership of the products only transfers once full payment, including delivery charges, is received.

Market Items (Clause 5)

Market Items added to an order will be delivered with the flexible subscription order of the relevant week and are not part of a recurring delivery. The policies concerning edits, skips, cancellations, and cutoff times applicable to orders also apply to Market Items included in those orders.

Warranties and Liability (Clauses 12 and 13)

• Marley Spoon warrants that products purchased will conform with their description, be of satisfactory quality and be fit for purpose on delivery.
• Liability is limited to repayment of the purchase price, except in certain cases, such as death or personal injury due to negligence, fraud, breaches implied by various consumer protection laws, or other situations where liability cannot be legally excluded.

Vouchers and Gift Cards (Clause 6)

• Vouchers must be activated by email application for delivery of products to commence and can only be used once.
• The details about the use of Vouchers are specific, including non-allowance for reproduction, exclusivity in redemption via the Website, attachment to product prices and not to delivery charges, and the possibility of exclusion from use on specific products.

These clauses collectively outline the policy framework of Marley Spoon in addressing complaints and returns, reflecting their approach to rectifying valid customer concerns and maintaining service quality.

How can you pay for an order in Marley Spoon?

Payment for all Products must be by credit or debit card or Paypal. Accepted payment types include American Express, Visa, and Mastercard.

It is the responsibility of the customer to ensure that payment method details are valid and up to date, and that sufficient funds are available at the time of payment processing. If a payment is not successfully settled for any reason, including expiration, breach of limit or insufficient funds, the order may still be processed, with the customer remaining responsible for any uncollected amounts and authorizing collection of payment at a later time.

Marley Spoon - delivery costs and methods

Marley Spoon offers delivery services as part of a flexible subscription model. After placing an order, customers will receive an email acknowledgment, followed by a Dispatch Confirmation email that confirms the Product has been ordered. The dispatch of the order establishes the formation of a contract between Marley Spoon and the customer.

Delivery dates are indicated in the Dispatch Confirmation, or within a stipulated timeframe of 30 days from the Dispatch Confirmation if no specific delivery date is provided. However, this may vary under exceptional circumstances.

Marley Spoon requires orders to be made by those residing within Australia. Deliveries are confined to Australia as Marley Spoon does not accept orders or dispatch outside this region.

Customers can modify or skip their orders for the upcoming delivery day up to 5 or 6 days before the scheduled delivery, depending on their specific delivery address postcode, with a cutoff time of 11:59pm in their local timezone. Flexibility features are subject to certain conditions, such as the ability to bring the cutoff time forward by up to 48 hours during periods around national public holidays, of which customers will be notified at least 7 days in advance.

For customers subscribing for the first time, cancellation of the initial order must be communicated by contacting the Customer Service team directly. Subsequent orders can be amended or skipped through the customer's account area. If cancellation or pause of the subscription occurs after the stated cutoff time, a full charge applies for the orders that were not skipped.

Market items supplemental to an order are delivered with the regular order and follow the same rules regarding editing, cancellation, and cut-off times. Including Market Items in an order does not incur additional delivery charges.

Products are considered at the recipient's risk from the time of delivery. Full payment for the Products, inclusive of delivery charges, is expected by credit or debit card or via PayPal. Accepted cards include American Express, Visa, and Mastercard.

• Delivery Timing: Within 30 days of Dispatch Confirmation, unless specified otherwise.
• Area of Delivery: Restricted to residents of Australia only.
• Order Modification: Allows changes or skipping of orders subject to the area-specific cutoff time.
• Payment Methods: Credit or debit cards (American Express, Visa, Mastercard) and PayPal.
• Risk: Passes to the customer upon delivery.

Ensuring customer satisfaction and providing flexible options define the delivery process of Marley Spoon.

What are the existing discount codes and promotions in Marley Spoon?

Marley Spoon offers a variety of promotional deals and discount code to help you save on your meal kit deliveries. For those looking to try out Marley Spoon, significant savings are available with up to $220 off across your first five boxes. This deal is an excellent way for new customers to experience Marley Spoon's diverse menu options and cook with fresh ingredients.

New subscribers can also benefit from discount code by signing up for Marley Spoon's newsletter. This often results in savings of up to 30% on selected meal plans, making it a cost-effective way to begin your culinary journey with Marley Spoon. Furthermore, with discount code Marley Spoon, you can tap into various promotions that Marley Spoon runs regularly, like their Huge January Sale, where discounts and special deals are abundant.

Looking for healthy and straightforward meals? Marley Spoon's discount code offers 27 Simple & Healthy Recipes, with each designed to bring both nutrition and taste to your table. Chefs curate over 40 different recipes weekly, and with discount code Marley Spoon, you have access to an array of chef-designed meal kits that cater to various preferences and dietary needs.

Moreover, Marley Spoon ensures that there's something for everyone each week. With their Weekly Menu At Marley Spoon promotion, prices start at a competitive $10.50 per portion, giving you ample choice without breaking the bank. Combine this with an appropriate discount code, and you'll relish in both variety and savings.

To add to the appeal, Marley Spoon rewards its customers with 1 Everyday Reward Point for every $1 spent. This method of accruing points can lead to more savings in the future and can be maximized with the utilization of a discount code.

• Save up to $220: Use a discount code to get up to $220 off your first 5 boxes with Marley Spoon.
• Newsletter Savings: Sign up for Marley Spoon's newsletter with a discount code to get up to 30% off.
• Healthy Options on a Budget: Use discount code Marley Spoon for 27 healthy and yummy recipes curated just for you.
• Variety Every Week: With over 40 recipes weekly, a discount code can offer you a taste of chef-designed meal kits at a lower cost.
• Weekly Affordable Menu: Starting at just $10.50 per portion, discount code Marley Spoon allows you to enjoy a wide range of meals affordably.
• Earn While You Eat: Earn Reward Points with each dollar spent at Marley Spoon, amplified with a discount code for additional benefits.